One SoFi: Refining our Culture
by Jing Liao, Chief Human Resources Officer
This year’s events at SoFi have served as a stark reminder about the importance of company culture. Since September, our board and leadership team have been taking a hard look at SoFi’s culture—and we have identified several areas for improvement. To address those areas, we have launched an initiative called “One SoFi” to work together to define the culture and values we want to embrace as a community across our nearly 1,300 people and seven offices.
We began the initiative with a company-wide survey to assess the present state of our culture, recognize our strengths, and identify opportunities for improvement. We had extremely strong participation across the company, with 81 percent of employees taking the survey. Once the results were compiled, we held discussions on the issues raised amongst leadership, across teams, and together as a company.
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