You can access SoFi products and services through our SoFi website (located at www.sofi.com) and the SoFi mobile application (the “SoFi App”) as well as through websites and mobile applications operated by SoFi with partners. SoFi may maintain phone, email, and additional websites that allow you to access SoFi products and services. All of these channels are referred to collectively in this Agreement as the “SoFi Site.”
Through the SoFi Site you may access many different products and services offered by Social Finance Inc. and its subsidiary and affiliated companies, including, but not limited to: SoFi Lending Corp. or an affiliate, SoFi Securities, LLC, SoFi Wealth LLC, SoFi Credit LLC, SoFi Digital Assets, LLC, and Social Finance Life Insurance Agency, LLC. We use the name “SoFi” to refer to any and all of the companies owned by or affiliated with Social Finance, Inc. You may access more information about each SoFi company through the Legal page on the SoFi Site. SoFi may add new operating companies from time to time to offer additional products and services.
You may only accept this Agreement and use the SoFi Site if you are legally authorized to accept and be bound by these terms and of a legal age to enter this Agreement.
If you use ANY of the following SoFi products or services, please read the terms applicable to each — these terms apply to you.
3. Risks of using the SoFi Site. Conducting financial transactions through online services such as SoFi has inherent risks and is susceptible to interruption. By using the SoFi Site and online services, you agree to the following and accept the following risks:
• Online information transmission can be disrupted. You accept the risk the SoFi Site could be affected by technical difficulties that impair your ability to obtain, view or deliver information or execute transaction, including in time sensitive transactions such as securities trades or cash management.
• You must confirm any transaction (such as a submission of information or a trade request) attempted online before relying on it being completed. It is your responsibility to verify the status of any attempted transaction by reviewing your accounts or contacting SoFi Customer Support at 1-855-456-7634.
• When you create an account, you agree to use a username with a password that is complex, secure, and private. You agree to protect your log-in credentials. You agree to accept the risk of unauthorized access and use of your account if your credentials are guessed, stolen, intercepted, or if SoFi’s system is breached or used without proper authorization. If you learn of any unauthorized use of your password or account, you must contact us immediately (using contact information on our SoFi Site). SoFi is not responsible for any unauthorized access to or use of your account.
• SoFi’s obligation is to use reasonable information security measures, and you acknowledge and agree that SoFi’s systems are not 100% secure against every possible attack.
5. Communicating with you. You expressly give permission to SoFi to contact you according to the following terms:
a. Registration & Accounts. You agree that SoFi may contact you about any matter relating to your registration with SoFi, your submission of an inquiry for any SoFi product or service, your application for a product or service, and for any purpose arising out of or in connection with any account you may obtain from SoFi. We may contact you for any purpose related to any account you have, such as payment reminders or suspicious activity.
b. Marketing. You agree that SoFi may contact you to tell you about, and to offer for sale, products or services we believe will be of interest to you. If we do so, each communication we send to you will contain instructions permitting you to “opt out” of receiving future communications.
c. Agents. You agree that SoFi may use agents or representatives to contact you on our behalf.
d. Phone, SMS, Autodialers. You agree that SoFi may contact you through any means, including emails, telephone, SMS messages (including text messages), calls using pre-recorded messages or artificial voice, and calls and messages delivered using automatic telephone dialing systems (auto-dialer) or an automatic texting system. Automated messages may be played when the telephone is answered, whether by you or someone else. SoFi and its agent or representative may leave messages on your answering machine, voice mail, or send messages via text.
e. Recorded lines. You agree that SoFi and our agents, representatives, affiliates or anyone calling on our behalf may contact you on a recorded line.
f. Accurate numbers. You certify telephone numbers that you have provided to us are your contact numbers, and that you are permitted to receive calls at each of the telephone numbers you have provided to us. You agree to promptly alert us whenever you stop using a particular telephone number. We may contact you using any information you have provided to SoFi or any of its affiliates, at any telephone number, or any physical, email, or electronic address you provide or at which you may be reached.
g. Push-Notifications/Alerts. You may select for SoFi to send you messages called “Alerts” by text or phone. Alerts may be delayed or prevented by factor(s) affecting your internet/phone provider or other relevant entities. SoFi is not liable for losses or damages arising from non-delivery, delayed delivery, or the erroneous delivery of any Alert, or inaccurate Alert content. You are responsible for your use or reliance on the contents of any Alert for any purposes. The information in any Alert may be subject to certain delays. Each Alert may not be encrypted and may include your name and information pertaining to your account(s). SoFi may terminate your use of Alerts at any time without notice. You may choose to discontinue receiving Alerts by updating your SoFi App Notifications preferences.
h. SMS Notifications. All SMS Notifications in electronic format from us to you will be considered to be in writing.
i. Capability to view messages. In order to access, view, and retain SMS Notifications that we make available to you, you must have: (i) a SMS-capable mobile phone, (ii) an active mobile phone account with a communication service provider; and (iii) sufficient storage capacity on your mobile phone.
j. You are responsible for messaging Costs. SOFI MAY USE ANY MEANS OF COMMUNICATION DESCRIBED IN THIS SECTION EVEN IF YOU WILL INCUR COSTS TO RECEIVE SUCH PHONE MESSAGES, TEXT MESSAGES, E-MAILS OR OTHER MEANS. You are responsible for any and all charges, including but not limited to, fees associated with text messaging, imposed by your communications service provider. Please consult your mobile service carrier’s pricing plan to determine the charges for sending and receiving text messages. These charges will appear on your phone bill. Message frequency depends on account status or settings. We may modify or terminate our text messaging services from time to time, for any reason, and without notice, including the right to terminate text messaging with or without notice, without liability to you.
6. SoFi SMS Two-Factor Authentication Program
1. This program is for the sending of two-factor authentication short code messages.
2. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 1-855-456-SOFI (7634).
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive one message per authentication attempt. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
8. You are Responsible for Your Financial Decisions. You are responsible for all financial decisions you make on the SoFi Site or based upon information you obtain on the SoFi Site. SoFi’s products and services are offered to you upon the express condition that you will fully evaluate your own financial circumstances, the terms of the products and services, are fully responsible for your own financial decisions. Only you can consider your financial situation and circumstances. You agree to pursue a SoFi product or service only after you have determined it is right for you.
In the event you would like to obtain financial guidance or advice, you may enter an advisory relationship with a financial advisor, including SoFi Wealth, LLC. Unless you have entered into an advisory agreement with SoFi Wealth, you agree that:
• SoFi has NOT reviewed your financial situation, SoFi does not attempt to understand your full financial situation, and SoFi will not attempt to select offers, products, or services that are suitable for you.
• You must make decisions about whether SoFi products are right for you.
• Before making any financial decisions, you should always consider obtaining information and advice from a certified financial advisor who is aware of your individual circumstances.
9. SoFi’s Limitation of Liability. You agree that all access and use of the SoFi Site and your use of SoFi products and services is at your own risk. In no event shall SoFi (and all related parties) be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising or in connection with use of the SoFi Site. In addition, you agree:
• SoFi will not be responsible if you are unable to use the SoFi Site or any linked site, or in the event of any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if SoFi, or representatives thereof, are advised of the possibility of such damages, losses or expenses.
• SoFi will not be responsible or liable to you in any way if information is intercepted by an unauthorized person, either in transit or at your place of business.
• SoFi will have no liability to you for any unauthorized payment or transfer made using your passcode that occurs before you have notified us of possible unauthorized use and we have had a reasonable opportunity to act on that notice.
• SoFi may suspend or cancel your passcode even without receiving such notice from you, if we suspect your passcode is being used in an unauthorized or fraudulent manner.
• SoFi shall have no liability to you for any losses, financial or otherwise, suffered by you arising out of or resulting from compatibility or inoperability problems of the website, your computer device, or your failure to confirm any attempted transaction.
10. SoFi may suspend your Account and your use of the Site. SoFi reserves the right to suspend, cancel, or terminate your use of the SoFi Site and any SoFi product or service if we believe you are using it for a purpose that is unauthorized, improper, illegal, or that could harm oFi or SoFi’s reputation. SoFi may determine in our sole discretion the activities that could lead to such suspension or cancellation. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the SoFi Site or any transaction being conducted on the SoFi Site.
11. Site Changes. SoFi reserves the right to change or modify or discontinue the SoFi Site, or any features or functions on the SoFi Site, for any reason, at our sole discretion, without notice to you.
You agree that SoFi will not be liable to you or any third party for any termination of your account or access.
If you want to deactivate or delete your SoFi account, please see our FAQs page. You agree that even if you seek to terminate this Agreement, SoFi may be obligated by law to retain information about you and certain transactions.
13. Advertisements and Promotions. The SoFi Site may contain promotions for products and services of third parties, including companies that pay marketing fees to SoFi. SoFi’s promotion of such third-parties is an introduction for you to the company and is not an endorsement of their services or products. SoFi disclaims any liability for any third-party information or products offered.
15. Indemnification. You shall indemnify, defend and hold harmless SoFi and its affiliates, partners, suppliers and licensors, and each of their respective officers, directors, agents and employees (the “Indemnified Parties”) from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of or in connection with the following: (i) your access to or use of the SoFi Site or App; (ii) your breach of the License to use the SoFi Site and App; (iii) your violation of law in connection with this License; (iv) your negligence or willful misconduct in connection with this License; or (v) your violation of the rights of a third party, including the infringement by you of any intellectual property or misappropriation of any proprietary right or trade secret of any person or entity. These obligations will survive any termination of this Agreement or the App License.
18. No Warranty. SoFi does not warrant the accuracy, adequacy or completeness of the information provided on the SoFi Site and expressly disclaims liability for any errors or omissions in such information. No warranty of any kind, implied, expressed or statutory including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information. Calculators and tools on the SoFi Site provide you with ESTIMATES that may be different than actual amounts.
19. Copyright. Social Finance, Inc. owns the copyright in all of the information and material contained on the SoFi Site. The contents of the SoFi Site, including its “look and feel” (e.g., text, graphics, images, logos, and button icons), editorial content, notices, software (including html-based computer programs), and other material are protected under both United States and foreign copyright, patent, trademark, and other laws. You agree not to reproduce, duplicate, copy, sell, resell, use or exploit for any commercial purposes, the SoFi Site, or use of or access to the SoFi Site, or any information or technology obtained from the SoFi Site, including, but not limited to, SoFi’s trademarks.
1. Connected Accounts. SoFi offers products and services that allow you to “connect” or “link” external accounts, such as a bank account, a loan, or a credit card account held at another institution. You agree to the following terms and conditions when you connect an account at another institution:
• If you elect to connect or link any such account at another institution, we refer to it as a “Connected Account.”
• SoFi will obtain your account information. If you elect to connect an external account to SoFi, SoFi will obtain information from the Connected Accounts. The specific information SoFi obtains may vary by institution and account type. You should assume SoFi will obtain from the account any information that is available to you. For example, if you connect a bank account to SoFi’s Relay tool (described below), SoFi can collect any information from the account, including balance and transaction information, such as amount of payments, debits, and deposits. If you connect a loan account at an external institution, SoFi can collect loan balance, interest rate on the loan, and your payment history.
• Use of Connected Information. If you elect to connect an account through any SoFi service, SoFi may use the information from the connected account for any purpose permitted by SoFi’s Privacy Policies, including use of the information to identify products and services that may be of interest to you, sharing information with affiliated companies to offer products and services to you, and identifying if you would be likely to be eligible for certain products and services.
• To obtain information from Connected Account, SoFi Acts as Your Agent. If you elect to connect an external account to SoFi, SoFi will connect to the account and obtain information at your direction and as your agent. SoFi does not warrant that the information obtained from the external account is accurate, complete, or non-infringing.
2. Relay (Personal financial management tools). If you use SoFi’s Relay service, the following terms and conditions also apply to you.
SoFi offers personal tools to view, aggregate, and manage your information from multiple accounts. The information compiled includes accounts held at SoFi and at external financial institutions, such as a bank account or a loan serviced by another institution. SoFi offers these tools under the product name brand of “Relay.” If you elect to connect an external account in Relay, you authorize SoFi to obtain information from the Connected Account external account and use it as described above in the section (“Connected Accounts”). SoFi’s Relay tools are intended to only provide organizational services for your financial information. The SoFi Relay tools and services are not intended to provide any financial planning, investment, tax, or retirement planning services or advice. SoFi does NOT undertake any review of your account information to provide you with any advice or guidance. SoFi does not make any determination about the suitability or appropriateness of any transactions you might undertake at SoFi or elsewhere. If you elect to use Relay, you are fully and solely responsible for your accounts and agree SoFi’s only role is to aggregate compile data to information for presentment to you.
3. Credit Score Monitoring. If you use SoFi’s Credit Services Monitoring, the following terms and conditions also apply to you.
SoFi offers you the opportunity to obtain your credit score from a single credit reporting agency for the purpose of allowing you to monitor your credit score. Obtaining the service also enables SoFi to offer you additional tools related to your credit information. When you elect to use credit score monitoring, you agree to the following terms and conditions:
• You authorize and instruct SoFi to obtain your full credit reporting information from a credit reporting agency on a regular recurring basis (e.g., weekly) until such time that you terminate the Credit Score Monitoring. Please see FAQ’s for the process to terminate the service.
• SoFi’s service includes present your credit score and other elements in your credit report to you. SoFi does NOT undertake any responsibility to monitor your credit report for activity, identify theft, or any other actions. SoFi’s service enables YOU to monitor your credit score.
• The credit score obtained by SoFi and presented to you is for your own use and for your education.
• The credit score is obtained from a single credit reporting agency and may be different from the credit reporting information used by other institutions or lenders or creditors.
• If SoFi provides any simulations or hypothetical estimates of credit score changes, these are for educational purposes only and are not a guarantee of any outcome.
• SoFi will obtain and keep your credit reporting information and use it for the purposes permitted in SoFi’s Privacy Notice. SoFi’s uses of you information may include:
• SoFi may use your credit information to serve targeted advertisements to you and other communication based on your information.
• SoFi may present offers to you for other SoFi products and services using your credit information to identify if you are likely to be eligible or interested.
• SoFi may use your credit information for statistical analysis to improve SoFi products and services.
• You may obtain your own credit report without using SoFi. You have the right to a free credit report from the website AnnualCreditReport.com or by calling (877)322-8228.
• SoFi is not a credit reporting agency or a credit repair company. SoFi does not and will not undertake any credit repair on your behalf. To the extent SoFi offers you any suggestions regarding improving credit scores or any simulation of your score based upon assumptions, such information is for your education and consideration, and is not intended to be financial advice.
4. SoFi At Work. If you reach SoFi through your employer or your employer’s benefits page, the following terms apply to you.
If you reach SoFi through a link on your employer’s site, these terms apply to your use of SoFi.
By making this SoFi site available to you, SoFi is NOT a fiduciary to you and SoFi is not providing any retirement benefits or any other employment benefits. In all cases, SoFi is offering you services and products as customers of SoFi.
(a) Employer Contributions. Many employers engage SoFi to assist in the delivery of an Employer Contribution to their Employees. If you use SoFi to receive your Employer’s contributions, you agree to the following terms:
1. You are responsible for designating and confirming your contribution amounts through your employer directly and through the SoFi Site. SoFi is not responsible for verifying you receive the correct contribution amount.
2. The contribution is made by your employer to you. SoFi’s role is only to assist in connecting your selected external account to receive the contribution.
3. When you use SoFi to connect an external account, including a student loan account and any 529/College savings Plan, you agree to the terms set forth above in Connected Accounts.
4. You must establish and maintain your student loan account and any college savings plan. SoFi does not establish, support, maintain, or monitor these accounts in any way. You are required to, and you agree to, regularly check these accounts to ensure contributions (your contributions and your employer’s contributions, if any) are correctly received.
5. You must notify SoFi or your employer immediately if you notice or have reason to believe funds are not delivered correctly to your external accounts.
6. You authorize SoFi to receive information about you from your employer as necessary in order to facilitate your participation in the employer’s program.
7. If you make contributions to a college savings plan (529 Plans), you agree that:
• You must establish an account at CBW Bank. You accept and agree to the CBW Bank Account Holder Agreement.
• You authorize SoFi to deliver instructions to your employer on how to deliver your contributions to your account at CBW Bank.
• You authorize SoFi to deliver instructions to CBW Bank to disburse your contribution to the college savings account or external accounts you have designated.
• You direct CBW Bank to disburse funds to your designated accounts on the instructions sent by SoFi.
• You have selected your own college savings plan.
(b) Student Loan Payment Information. Certain employers engage SoFi to assist employees identifying the amount of payments made to a student loan account so that the employer may use this information in its benefits plan. If your employer requests that you use SoFi for this purpose, you agree to the following terms:
• You will be asked to connect your loan account so that SoFi may obtain information about your payments to share with your employer.
• When you use SoFi to connect an external loan account, you agree to the terms set forth above in Connected Accounts.
• You give SoFi permission to share with your employer information from the account including the amounts and timing of your payments to the account.
• If you connect an external account for purposes of sharing student loan information with your employer, you attest and certify the connected loan is a qualified student loan account used for educational purposes.
5. Additional Terms for SoFi LANTERN Services
SoFi Lantern. SoFi Lending Corp. or an affiliate offers a loan-related service called Lantern. Lantern allows users to view loan-related information presented by lenders, including and in addition to SoFi, and to connect to lenders to pursue loan products. If you use Lantern pages of the SoFi website, you agree to the following terms and conditions:
• All Lantern services are provided to you by SoFi Lending Corp. or an affiliate, a lender licensed as set forth on our Licensing page.
• Lantern offers service for multiple loan types, including but not limited to personal loans, credit cards, and home loans.
• Important terms related to your submission of a credit inquiry is presented to you on the pages of the Lantern website and App.
• When you use Lantern, SoFi is not involved in the loan decision and is operating as a venue for you to connect with lenders.
• If you submit a request or inquiry for Personal Loans, Credit Cards, and Student Loans, SoFi offers Lantern in cooperation with Even Financial, Inc. (“Even”). This means SoFi will transmit your information (information you submit to SoFi) to Even, and Even will further transmit it to participating lenders to determine if you might be eligible for a loan. You may find a list of Even’s participating lenders on the Lantern webpages.
• SoFi will be paid a marketing fee from lenders when you either connect with the lender or obtain a loan product. SoFi’s compensation from the lender may affect SoFi’s selection of lenders to participate and the presentation of lender information to you.
6. Additional Terms for the use of the SoFi Application for Mobile Devices
License to use the SoFi App. You may download the SoFi App that operates on certain devices, such as mobile devices, from an “App Store” (such as Apple App Store or Google Play). All terms, agreements, limitations, and disclosures that apply to your use of the SoFi Site also apply to your use of the SoFi App. You are responsible for any data access or wireless or internet charges of your mobile device service provider. SoFi does not make any representation or warranty that all aspects of the SoFi site are rendered or operable on the SoFi App, and we do not warrant that the SoFi App will be compatible with your mobile device. You agree that your functional use of the SoFi App may be affected by or dependent on your wireless connection and speed or your wireless service provider. The functionality of the SoFi App could become disabled during times of poor connections or speeds from your wireless or internet service provider while conducting financial transactions. By using the SoFi App, you agree to the following terms:
b. You agree that you will not (i) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the SoFi App; (ii) make any modification, adaptation, improvement, enhancement, translation, copy or derivative work from the SoFi App; (iii) violate any applicable laws, rules or regulations in connection with your access or use of the SoFi App; (iv) remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of SoFi or its affiliates, partners, suppliers or the licensors of the SoFi App; or (iv) create, design, engineer or use any “bot” or other technology in connection with the SoFi App.
c. You acknowledge and agree that the SoFi App and all copyrights, patents, trademarks, trade secrets and other intellectual property rights associated therewith are owned by SoFi or its affiliates, agents or licensors, as applicable. All rights, title and interest in and to the SoFi App are reserved by SoFi and its affiliates, agents or licensors, as applicable. All trademarks (including logos, service marks, trade names and icons), copyrights, patents, trade secrets, content, publicity rights and other intellectual property (collectively, the “Intellectual Property”) are proprietary to SoFi, its affiliates, agents or licensors. You may not remove any proprietary notices, including, but not limited to, copyright and trademark notices, from the SoFi App or alter, obscure or modify such notices in any way. Except as expressly stated in this license, you are not granted any intellectual property rights in or to the SoFi App by implication, estoppel or other legal theory, and all rights in and to the Application not expressly granted in this License are hereby reserved and retained by SoFi.
d. You acknowledge and agree that, in the event of a third-party claim that the application infringes any third party’s intellectual property rights caused by or arising out of your use of the SoFi App, you (and not SoFi or any third-party mobile device service provider or app venue) shall be solely responsible for the investigation, defense, settlement and discharge of any intellectual property infringement claim or suit, any third-party claims or any other harm or damages caused by, arising out of or resulting from your use of or access to the SoFi App. You hereby release SoFi and its employees, officers, directors, affiliates, agents and licensors from any and all liability caused by, arising out of or resulting from your use of the SoFi App or the services, including from product liability claims or any claim that the SoFi App fails to conform to any legal or regulatory requirement. You will, however, promptly notify SoFi in writing of any such claim.
e. If you believe that material on our SoFi App violates your copyright, please notify us at [email protected]. SoFi will respond to all copyright infringement notices that it receives and respond appropriately by removing infringing material if necessary. If a member repeatedly infringes upon copyrights, his or her account may be subject to termination at SoFi’s discretion.
f. You may not rent, lease, lend, sublicense or transfer the Application, this License or any of the rights granted hereunder. Any attempted transfer in contravention of this provision shall be null and void and of no force or effect.
g. Export Control. You may not use or otherwise export or re-export the mobile Application except as authorized by United States law and the laws of the jurisdiction(s) in which the Application was obtained. You represent and warrant that you are not: (i) located in any country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, or (ii) listed on any U.S. Government list of prohibited or restricted parties including the Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. You also agree that you will not use the Application for any purposes prohibited by United States law.
7. Terms applicable if you participate in the SoFi Community
If you elect to create a SoFi Community profile, information that is obtained from your SoFi account and information that you provide SoFi will be on your SoFi Community profile, and it will be possible for other persons, including SoFi Community members to see your profile. SoFi may terminate or suspend your SoFi Community profile immediately, without prior notice or liability, for any reason whatsoever. Upon termination, your right to use SoFi Community will immediately cease.
By sharing information or content on the SoFi Site, you expressly agree to all of the following:
• You grant SoFi a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any information or content that you post on or in connection with your use of the SoFi Site, subject to the provisions of SoFi’s Privacy Policies.
• You understand that deleted content or information may continue to exist on our servers or in backup copies that we maintain for our own use.
• You will not post content or take any action on the SoFi Site that may constitute libel or slander, infringes or violates someone else’s rights, that is protected by any copyright or trademark, or otherwise violates the law.
• Content and information that you share will be available to other users of our SoFi Site. You understand that such third parties may access, use, store and transfer such content and information and to associate it with you.
• You agree that you will not use any posting of information on the SoFi Site for commercial purposes.
• We may remove any content or information that you share on the SoFi Site for any reason.
• You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the SoFi Site, or any transaction being conducted on our SoFi Site.
• Any content you post may be viewed by any other member of SoFi Community. Content that you post must comply with all applicable regulations and laws.
• By posting content on SoFi Community, you grant to SoFi a non-exclusive, transferable, sub-licensable, fully paid-up, worldwide right and license to use your content in any way. You are also prohibited from providing false information on SoFi Community. If you find that there is information on your profile that is no longer accurate, it is your responsibility to edit it or alert SoFi.
• SoFi may in its discretion remove any content that it deems inappropriate
Under no circumstances will SoFi be held liable for any losses or damages whatsoever, including direct, indirect, general, special, compensatory, consequential and/or incidental damages, as a result of conduct from you or any other member. You are solely responsible for your interactions with other members.
YOU UNDERSTAND THAT SOFI CURRENTLY DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS OR SCREENINGS ON SOFI COMMUNITY MEMBERS. SOFI ALSO DOES NOT INQUIRE INTO THE BACKGROUNDS OF ANY SOFI COMMUNITY MEMBERS OR ATTEMPT TO VERIFY THE STATEMENTS OF SOFI COMMUNITY MEMBERS. SOFI MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF SOFI COMMUNITY MEMBERS OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE SOFI COMMUNITY MEMBERS. SOFI RESERVES THE RIGHT TO CONDUCT ANY CRIMINAL BACKGROUND CHECK OR OTHER SCREENINGS (SUCH AS SEX OFFENDER REGISTER SEARCHES), AT ANY TIME AND USING AVAILABLE PUBLIC RECORDS.
8. SoFi’s Referral Program
The following describes the terms of service which apply to participation in the referral or account opening promotional programs (collectively, the “Referral Programs”) currently offered by Social Finance, Inc. (“SoFi”) and its affiliates. If you wish to participate in any Referral Program described below, you agree to the terms for such Referral Program described in Part I below, as well as the General Terms and Conditions in Part II, which apply to all Referral Programs.
Please note that:
— Any friend whom you’d like to refer must use your specific product referral link to sign up for the product they want.
— You have separate referral links for (1) Personal Loans and Student Loans, (2) SoFi App, and (3) Invest products.
— Only one referral reward and one welcome bonus per new customer. You will not receive multiple referral bonuses for the same friend taking out multiple loans or products, nor will your friend receive multiple welcome bonuses for taking out multiple loans or products. — SoFi mortgages are never eligible for the SoFi Referral Program.
Additional terms and conditions apply.
Each person referred should be someone you have a direct, personal relationship with. You may not distribute a Referral Link or otherwise solicit anyone through mass email, any form of commercial advertising or other similar means.
SoFi reserves the right to review, investigate, and disqualify anyone from participation in the SoFi Referral Program at any time, and reserves the right to not honor any referral which in our sole discretion was solicited in a manner inconsistent with the spirit or terms and conditions of the SoFi Referral Program.
Furthermore, SoFi Securities reserves the right to seek reimbursement from any customer (including by deduction from their Invest Account) of amounts paid as Referral Bonuses to customers solicited via mass solicitation. Please note that in certain circumstances the deduction of such amounts from their account may result in a negative balance.
Any person referred to a SoFi loan, SoFi Money account, or SoFi Credit Card may not have an existing registered SoFi account. A person referred to a SoFi Invest account or SoFi Digital Assets account (for crypto) may have an existing SoFi registered account.
If account funding is required to meet referral bonus payout eligibility, P2P transfers or proceeds of a reward, promotion or similar program are not eligible methods of funding.
Loan Referral Program
The terms below and those set forth in Part II govern your participation in SoFi Lending Corp’s (“SLC”) Loan Referral Program (the “Loan Referral Program”) described below. The Loan Referral Program is open to any consumer who registers on SoFi’s website and who resides outside of the state of Vermont (the “Eligible Loan Referrer(s)”).
Eligible Loan Referrers are limited to refer friends, colleagues, family members, and other people they (collectively, the “Eligible Loan Recipient(s)”) believe may be interested in applying for a Student Loan Refinancing Loan, Medical Resident Refinancing Loan, Dental Resident Refinancing Loan, Parent PLUS Refinancing Loan, or Personal Loan (collectively, the “Eligible Loan(s)”). SLC reserves the right to disqualify anyone from participating in the Loan Referral Program at any time. The Eligible Loan Referrers will NOT receive a Loan Referral Bonus for referrals for any other SLC loan products. Anyone who violates these terms and conditions is ineligible for payment of any bonus.
To receive credit for a referral under the Loan Referral Program, Eligible Loan Referrers must send their unique referral link to an Eligible Loan Recipient, the Eligible Loan Recipient must use their Eligible Loan Referrer’s unique referral link within 120 days after receipt of the Eligible Loan Referrer’s unique referral link, and the Eligible Loan Recipient must meet the terms and conditions of the specific promotional campaign associated with the unique referral link that was used for the referral. If the Eligible Loan Recipient uses the Eligible Loan Referrer’s unique referral link to apply for an Eligible Loan which is approved and funds (a “Funded Eligible Loan”), SLC or its designee shall pay to: (a) the Eligible Loan Referrer, a one-time referral bonus for such Funded Eligible Loan in the amount specified in the promotional campaign associated with the unique referral link that was used for the referral (the “Loan Referral Bonus”); and (b) the Eligible Loan Recipient, a one-time welcome bonus for such Funded Eligible Loan in the amount specified in the promotional campaign associated with the unique referral link that was used for the referral (the “Loan Welcome Bonus”). Only one Loan Referral Bonus and one Loan Welcome Bonus will be awarded for each referred Eligible Loan Recipient, regardless of whether the Eligible Loan Recipient takes out multiple Eligible Loans. No Loan Welcome Bonuses will be paid out to Eligible Loan Recipients who reside in the state of Ohio at the time their loan is funded. Further, and notwithstanding the above, the following additional restrictions shall apply (1) Loan Referral Bonuses for Funded Eligible Loans to Michigan residents will be capped at $500 per loan, (2) no Loan Referral Bonus will be paid to otherwise Eligible Loan Referrers who are residents of Vermont, and (3) no Loan Referral Bonus will be paid for otherwise Funded Eligible Loans made to Vermont residents. An Eligible Loan Referrer will not earn a Loan Referral Bonus if the Eligible Loan Recipient has or had an existing funded SoFi loan account, or if the Eligible Loan Recipient does not use the unique referral link provided by the Eligible Loan Referrer.
If the Eligible Loan Recipient already has a SoFi loan account, is on our opt-out list or the national email opt-out list, or has already used another Eligible Loan Referrer’s unique referral link, the Eligible Loan Recipient may not be sent an email. We cannot disclose to you any information about Funded Eligible Loans opened by any Eligible Loan Recipients you refer to us. Participation in the Loan Referral Program serves as a one-time limited waiver of privacy rights by both parties, whereby each may become aware of the presence of an account relationship with SLC.
Invest Referral Program
The terms below and those set forth in Part II govern your participation in the SoFi Invest Referral Program (the “Invest Referral Program”). The Invest Referral Program is open to all current SoFi Active Invest account holders who meet the criteria below, and wish to refer someone to open a SoFi Invest account offered by SoFi Securities LLC. A referrer must have a SoFi Invest account offered by SoFi Securities LLC (either an Automated Invest account or an Active Invest account) which is funded and in good standing (i.e., not suspended) (an “Eligible Invest Referrer(s)”).
The Eligible Invest Referrers are encouraged to refer friends, colleagues, family members, and anyone else they believe may be interested in opening a SoFi Active Invest account (the “Eligible Invest Recipient(s)”). The Eligible Invest Referrers will NOT receive an Invest Referral Bonus for referrals for a SoFi Automated Invest account. SoFi Securities LLC, or its designee (collectively, “SoFi Securities”) reserve the right to disqualify anyone from participation in the Invest Referral Program at any time.
To receive credit for a referral made under the Invest Referral Program, an Eligible Invest Referrer must access their own unique referral link and send it to the Eligible Invest Recipient(s) whom they wish to refer to open a new SoFi Active Invest Account (an “New Active Invest Account”). The Eligible Invest Recipient must use the Eligible Invest Referrer’s unique referral link to open a New Active Invest Account within 120 days after receipt of the Eligible Invest Referrer’s unique referral link, and meet the terms and conditions of the specific promotional campaign associated with the unique referral link that was used for the referral.
For each Eligible Invest Recipient who opens and funds a New Active Invest Account within 120 days after receipt of the Eligible Invest Referrer’s unique referral link, and meets the terms and conditions of the specific promotional campaign associated with the unique referral link that was used for the referral, SoFi Securities will: (a) credit an Invest account of the Eligible Invest Referrer with a one-time cash referral bonus in the amount specified in the promotional campaign associated with the unique referral link that was used for the referral (the “Invest Referral Bonus”); and (b) credit the New Active Invest Account of the Eligible Invest Recipient, with a one-time welcome bonus in the amount specified in the promotional campaign associated with the unique referral link that was used for the referral (the “Invest Welcome Bonus”). Only one Invest Referral Bonus and one Invest Welcome Bonus will be awarded for each referred Eligible Invest Recipient, regardless of whether the Eligible Invest Recipient opens and funds multiple accounts. An Eligible Invest Referrer will not earn an Invest Referral Bonus if the Eligible Invest Recipient has or had an existing funded SoFi Invest account or does not use the unique referral link provided by the Eligible Invest Referrer.
Please note that if the Eligible Invest Recipient already has an Invest account, is on our opt-out list or on the national email opt-out list, or has already used another Eligible Invest Referrer’s unique referral link, SoFi Securities will not send an email to such Eligible Invest Recipient. We cannot disclose to you any information about New Active Invest Accounts opened by any Eligible Invest Recipients you refer to us. Participation in the Invest Referral Program serves as a one-time, limited waiver of privacy rights by both you and the Eligible Invest Recipient, pursuant to which each may become aware that the other has an account relationship with SoFi Securities.
Money Referral Program
The terms below and those set forth in Part II govern your participation in the SoFi Securities LLC (“SoFi Securities”) Money Referral Program (the “Money Referral Program”). The Money Referral Program is open to all current SoFi Money account holders who meet the criteria below, and who wish to refer someone to open a SoFi Money account. A referrer must be a SoFi Money customer with a Money account which is in good standing (i.e. not suspended) (an “Eligible Money Referrer(s)”).
The Eligible Money Referrers are encouraged to refer their contacts and people in their networks whom they believe may be interested in opening a SoFi Money account (the “Eligible Money Recipient(s)”). SoFi Securities reserves the right to disqualify anyone from participation in the Money Referral Program at any time. Anyone who violates these terms and conditions is ineligible for payment of any bonus.
To receive credit for a referral made under the Money Referral Program, an Eligible Money Referrer must access their own unique referral link and send it to the Eligible Money Recipient(s), whom they wish to refer to open a new SoFi Money account (a “New Money Account”). The Eligible Money Recipient must use the Eligible Money Referrer’s unique referral link to open the New Money Account within 14 days after receipt of the Eligible Invest Referrer’s unique referral link, and meet the terms and conditions of the specific promotional campaign associated with the unique referral link that was used for the referral.
For each Eligible Money Recipient who opens and funds a New Money Account within 14 days after receipt of the Eligible Invest Referrer’s unique referral link, and meets the terms and conditions of the specific promotional campaign associated with the unique referral link that was used for the referral, SoFi Securities or its designee will: (a) credit the Money account of the Eligible Money Referrer, with a one-time referral bonus in the amount specified in the promotional campaign associated with the unique referral link that was used for the referral (the “Money Referral Bonus”); and (b) credit the New Money Account of the Eligible Money Recipient, with a one-time welcome bonus in the amount specified in the promotional campaign associated with the unique referral link that was used for the referral (the “Money Welcome Bonus”). Only one Money Referral Bonus and one Money Welcome Bonus will be awarded for each referred Eligible Money Recipient, regardless of whether the Eligible Money Recipient opens and funds multiple accounts. An Eligible Money Referrer will not earn a Money Referral Bonus if the Eligible Money Recipient has or had an existing funded SoFi Money account, or does not use the unique referral link provided by the Eligible Money Referrer.
If the Eligible Money Recipient already has a Money account, is on our opt-out list or the national email opt-out list, or has already received and used another Eligible Money Referrer’s unique referral link, SoFi Securities will not send an email to the Eligible Money Recipient. We cannot disclose to you any information about New Money Account opened by any Eligible Money Recipient you refer to us. Participation in the Money Referral Program serves as a one-time, limited waiver of privacy rights by both you and the Eligible Money Recipient, pursuant to which each may become aware that the other has an account relationship with SoFi Securities.
In no event will any person be entitled to receive more than $10,000 in cumulative referrals or welcome bonuses under these Referral Programs within any calendar year. In addition, SoFi reserves the right to, at any time, limit the maximum number of times a Referral Link can be used. Referral Bonuses and Welcome Bonuses are each considered miscellaneous income and may be reportable to the IRS on Form 1099-MISC (or Form 1042-S, if applicable).
If you participate in any of the Invest Referral Program, Money Referral Program, or the Loan Referral Program described above (collectively, the “Referral Program(s)”), you agree not to participate in any other solicitations for SoFi products. Other than as set forth herein, you agree not to compensate or accept any compensation from applicants whom you refer to SoFi through any of the corresponding Referral Programs described above. You further agree that your activities will be limited to referring potential customers as described above, so they may independently decide whether to apply. You may not collect information from eligible recipients under any Referral Program, assist with filling out an application, or discuss specific product terms.
You must comply with all applicable laws and regulations, in soliciting referrals. Eligible referrers may not purchase internet search terms or publicly advertise SoFi’s products or name in any fashion. Further, any distribution of a program link that could constitute unsolicited commercial email or “spam,” any content which impersonates or implies an affiliation with or endorsement by SoFi or any SoFi subsidiary, or any actions which otherwise violate any terms or conditions imposed by SoFi, are prohibited and will be grounds for immediate termination from a Referral Program. We will not honor referral payments for referrals which are generated using any of the foregoing means.
Your participation in a Referral Program is solely as an independent contractor. Neither you nor SoFi intend to establish an employment relationship, and you are not entitled to any benefits. If the cumulative welcome or referral bonuses paid to an individual in one calendar year exceed $599 USD, then we may require completion of a Form W-9 prior to fund disbursement. Any payments that are not claimed within 180 days of the date the funds have been made available because either the direct deposit bank account or required tax information have not been provided are subject to forfeit.
In the event any of the terms of these Terms of Service conflicts with any terms in a specific promotional campaign associated with a unique referral link, the terms of these Terms of Service shall govern.
Discontinuation of Previous Referral Program
The Referral Programs described herein replace all earlier versions of such SoFi referral programs. SoFi reserves the right to temporarily, or permanently modify or discontinue the Referral Programs at any time, for any reason, at our sole discretion and without notice to you.
9. SoFi Member Rewards Program
There is no cost to you to participate in the Program.
The SoFi Member Rewards Program allows you to earn points from activities such as:
• Spending on your SoFi Credit Card (for more details on Credit Card points, see the How SoFi Credit Card Rewards Works page (www.sofi.com/card/rewards)
• Logging into the SoFi mobile app
• Linking your non-SoFi accounts to SoFi Relay
• Signing up for SoFi Relay Credit Score Monitoring
• Using direct deposit with your SoFi Money account
• Activating your SoFi Money debit card
• Recurring direct deposits into your SoFi Money account
• Setting up Billpay from your SoFi Money account
The ways to earn points are subject to change at any time. To see the latest ways to earn points, and respective points values per activity, visit the “How to earn points2” page () within the SoFi app. The terms of the specific promotional offers listed on your “How to earn points” page will govern the number of points you will earn in association with those promotional offers and may differ from the terms for other customers. Some state restrictions may apply.
You may see the total balance of your earned, unredeemed points by visiting your “SoFi Points dashboard1” page within the SoFi app.
No points may be earned for spending or other activities which occur prior to your acceptance of these Program Terms. SoFi reserves the right to modify or discontinue any promotional offers for points earnings at any time, and with or without notice to you.
Points aren’t your property and have no cash value. You can’t transfer or move points unless expressly provided for in this agreement. Additionally, points can’t be transferred by operation of law, such as by inheritance, in bankruptcy or in connection with a divorce.
Rewards points may be redeemed towards active SoFi accounts, such as a statement credit applied towards your SoFi Credit Card, cash deposited into SoFi Money, extra payments applied towards your SoFi Student Loan Refinance or SoFi Personal Loan outstanding balance, fractional shares purchased in your SoFi Active Invest account, or for cryptocurrency purchased in your SoFi Crypto account.
The ways to redeem points are subject to change at any time. To see the latest ways to redeem your points, including any promotional offer details of redemption, visit the “Redemption options3” page within the SoFi app. As a participant in the Program, you are eligible to redeem points in accordance with the terms of any current promotional offer listed on the “Redemption options3” page.
Rewards points may be redeemed on a one-time basis or on a monthly basis when set up through auto-redemption. To set up and manage your auto-redemption preferences, visit your “SoFi Points dashboard1” page.
Please note that the terms of any promotional offer listed on the “Redemption options3” page may contain separate eligibility requirements or conditions to receive that promotional offer. The terms of the specific promotional offers listed on your “Redemption options3” page will govern your ability to redeem points for those promotional offers and may differ from the terms for other customers. To the extent these Program Terms conflict with any of the separate terms for a promotional offer, the Program Terms shall govern how points are earned and the specific promotional terms will govern how points are redeemed for the offer.
SoFi reserves the right to modify or discontinue any promotional offers for points redemptions at any time, and with or without notice to you. Points redemptions may be conditional upon you being a SoFi customer with at least one active SoFi product.
SoFi points do not expire. SoFi in its sole discretion may prohibit or limit your ability to use, earn, keep or redeem points, in whole or in part, and at any time, if you are a SoFi Member in “bad standing”. For clarity, a Member in “bad standing” includes but is not limited to the following: if you are delinquent or have defaulted on a SoFi loan product; if you have a negative balance in your SoFi Money Account or any of your SoFi Invest Accounts; if we believe you have violated any applicable law in connection with this Program; or if we believe you have committed any fraudulent acts in connection with this Program.
Your participation in this Program may result in the receipt of taxable income from SoFi and we may be required to send you, and file with the IRS, a Form 1099. You are responsible for any tax liability, including disclosure requirements, related to your participation in the Program.
We are not responsible for any dispute you may have in connection with this Program with an authorized user or joint account holder on any of your accounts.
Changes to the SoFi Rewards Program
You shall defend, indemnify, and hold harmless Social Finance, Inc., its affiliates, and each of its and its affiliates’ respective employees, contractors, directors, suppliers, and representatives from all damages, losses, costs and expenses of whatever kind, including attorneys’ fees and any sums paid under any settlement incurred or suffered as a result of any claim, demand, action, or suit by any third party, whenever and wherever filed, arising out of or relating to (i) your violation of any of these Program Terms, (ii) any fraud or misuse associated with your participation in this Program, (iii) your violation of any applicable law, and (iv) any dispute you may have in connection with this Program with an authorized user or joint account holder on one of your accounts. SoFi reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with SoFi in asserting any available defenses.
1. “SoFi Points dashboard” page: Click the with #points on the Home tab in the SoFi App
2. “How to earn points” page: From the SoFi Points dashboard > Click the “Earn” button
3. “Redemption options” page: From the SoFi Points dashboard > Click the “See all the ways to redeem your points” link
LIMITATION OF LIABILITY
IN NO EVENT SHALL SOFI, NOR ITS DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, PARTNERS, OR SUPPLIERS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING ANY LOSS OF INCOME, PROFITS, BUSINESS OR OPPORTUNITY, RESULTING FROM YOUR PARTICIPATION IN THIS PROGRAM. THESE LIMITATIONS OF LIABILITY APPLY WHETHER THE CLAIM AGAINST ANY SUCH PERSONS OR ENTITIES IS BASED ON WARRANTY, CONTRACT, TORT, THE LAW OF PROPERTY, OR ANY OTHER LEGAL GROUNDS OR THEORY, AND WHETHER OR NOT SUCH DAMAGES ARE OR WERE FORESEEABLE OR FORESEEN BY ANY SUCH PERSONS OR ENTITIES. THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
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