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Loans & General Questions

customerservice@sofi.com
(855) 456-7634

Mon–Thu 4am–9pm
Fri–Sun 4am–5pm


All times are PST

Mortgages

mortgage@sofi.com
(844) 763-4466

Mon–Thu 8am–5pm
Fri 8am–4pm
Sat 7am–2pm

Wealth

advisor@sofiwealth.com
(855) 525–7634

Mon–Thu 7am–5pm
Fri 7am–4pm

What does SoFi do with your Personal Information?


Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and employment information
  • Credit scores and income
  • Payment history and credit history
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons SoFi chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does SoFi share?

Can you limit this sharing?

For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes — to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes — information about your transactions and experiences Yes No
For our affiliates' everyday business purposes — information about your creditworthiness Yes Yes
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you No We don't share
To limit our sharing Once your sofi.com account has been created:
  • Log in and click 'Your Name' > 'My Preferences' to update your Optional Information Sharing preferences.
  • Call 1-855-456-SOFI - our menu will prompt you through your choice(s).
Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we may continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.
Questions?

Who We Are

Who is providing this notice? You are receiving this notice from SoFi, also known as SoFi Lending Corp.

What We Do

How does SoFi protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does SoFi collect my personal information? We collect your personal information, for example, when you
  • provide account information or give us your contact information
  • provide employment information or apply for a loan
  • use your credit or debit card
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account.

Definitions

Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Our affiliates include companies with a SoFi name, and financial companies such as SoFi Lending Corp.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • SoFi does not share with nonaffiliates so they can market to you
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners include insurance companies and other financial companies.
  • Other Important Information

    CA and VT Residents: We will not share your information with companies outside of SoFi, except for our everyday business purposes, for marketing our products and services to you, or with your consent.

    VT Residents only: We will not disclose credit information about you within or outside the SoFi family of companies except as required or permitted by law.

    NV Residents: We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by following the directions in the To limit direct marketing section. For more information, contact us at 855-456-7634; customerservice@sofi.com or SoFi, One Letterman Drive, Building C, Suite 250. San Francisco, CA 94129-0372. Or contact the Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 1-702-486-3132; bcpinfo@ag.state.nv.us.

    SoFi
    One Letterman Drive
    Building A, Suite 4700
    San Francisco, CA 94129
    1-855-456-SOFI

    Privacy Notice
    Rev. 06/2017