What Is a Credit Card Chargeback and How Does It Work?

What Is a Credit Card Chargeback and How Does It Work?

If you’ve purchased a product or service using a credit card and never received it, or if the item arrived damaged, then you may be eligible for what’s known as a chargeback. A credit card chargeback is when a bank reverses an electronic payment to trigger a dispute resolution process.

In this guide, you’ll learn more about what a credit card chargeback is, how it works, and when you may be able to request one.

What Is a Credit Chargeback?

Credit card chargebacks usually occur between a merchant and a bank that issued the credit card used for the transaction. Chargebacks are used to reverse a payment after a billing error, unauthorized credit card use, or the failure to deliver a product or service. You can also request a chargeback when the goods or services that you paid for with your credit card you received aren’t delivered as advertised.

For example, if you ordered a red jacket, and you received a blue one, you could request a chargeback if the merchant refuses to exchange or refund your purchase.

Chargebacks can be initiated for almost any merchant that accepts credit card payments.

Credit Card Chargeback vs Refund

While both a chargeback and a refund can result in you getting your money back, they aren’t the same thing. Knowing the difference is an important part of understanding how credit cards work.

•   With a refund, it’s the merchant rather than the consumer that initiates the return of funds. Additionally, a consumer typically deals with the merchant to get a refund

•   When a chargeback occurs, it’s the bank issuing the credit card that you’ll work with.

How Does a Credit Charge Back Work?

If you have an issue with a product or service you received or you notice a charge on your credit card statement that you don’t believe was authorized, you can initiate a credit card chargeback. These are some details about how this typically works:

•   You can usually only make a chargeback within 120 days of the date of purchase.

•   Once you’ve contacted the credit card issuer to dispute the charge, the bank will take over the process and contact the merchant. The merchant will have the opportunity to either accept or refute the chargeback, and you may be asked to provide evidence supporting your request.

•   At the end of the investigation, the chargeback will either be accepted, in which case you’d get your funds back, or it will be rejected.

•   If you disagree with the decision, you can always continue to dispute the charge through a process called arbitration.

When to Use a Chargeback

The Federal Trade Commission (FTC) provides protections to consumers who use credit cards, including the right to accurate billing, protection from unauthorized charges, and the right to dispute credit card charges for goods or services that are different than described. As such, chargebacks are issued for a variety of reasons.

Before proceeding, however, keep in mind that if there was an issue with your service or goods, you may consider giving the merchant the opportunity to make it right before requesting a chargeback.

Fraud or Unauthorized Use

A common reason to request a credit card chargeback is due to fraud or unauthorized use. If you don’t recognize a transaction on your credit card statement or believe someone used your card without your authorization, you may consider requesting a credit card chargeback.

Moving forward, a good way to prevent credit card fraud can be to keep your credit card expiration date and CVV number on a credit card safe.

Incorrect Amount

If an amount on your credit card bill is incorrect, you can file for a chargeback. For example, if the merchant adds an extra zero to your bill and you can’t reach the company to have it corrected, then this would be a good time to request a chargeback — especially if the overcharge has pushed you close to your credit limit.

Recurring Billing Was Not Stopped

If you cancel a subscription service but continue to be billed afterwards, a chargeback can make sense. It can help if you have proof in hand that you had canceled the subscription already.

Goods and Services Not Delivered

Paying for a good or service that you never received is another reason to file a chargeback. If you order something that never arrives and are unable to get the company to send it or give you a refund, then filing a chargeback may be your best course of action. After all, you don’t want to potentially pay interest on something you never received, even if you do have a good APR for a credit card.

Goods or Services Were Not as Described

If you receive a good or service that was substantially different from what was described or agreed to, you can file a chargeback for the cost of that good or service. For example, if you paid to have work done on your house, but it was done incorrectly and the service provider refused to fix it, then you could request a chargeback.

However, remember that the merchant will get the opportunity to prove that the services were provided as described.

Return Credit Not Processed

If you returned an item or canceled a service within a merchant’s return policy but never received credit for the return, such as a refund, you can file a chargeback with your credit card. This can help you recoup the funds you were owed (plus any credit card interest that may have accrued in the meantime).

Recommended: How Many Credit Cards Should You Have?

How to Submit a Chargeback

Here are the typical steps for submitting a credit card chargeback:

1. Contact Your Bank or Card Issuer

To submit a chargeback, you first initiate the process with your bank or card issuer, often through its website. Some card issuer websites allow you to initiate or process most disputes entirely online. Otherwise, you can call your card issuer to file the chargeback or request a chargeback by mail.

2. Receive Confirmation of Your Request

After you’ve submitted the chargeback request, your bank will provide written confirmation of your chargeback request. They will then either post a temporary credit to your account to cover the disputed amount or pause required payments and APR on a credit card on the disputed amount while the issue is being investigated.

3. Wait While Your Request Is Submitted to the Merchant

Next, the bank will submit your chargeback request to the merchant. The merchant has a certain amount of time to respond to the bank’s inquiry.

During the investigation, make sure that you continue to pay your credit card bill for the remaining charges. At the least, make sure that you’re making the credit card minimum payment. Otherwise, you’ll end up paying interest on the non-disputed charges.

4. Receive a Decision

If the chargeback is accepted by the merchant, your billing dispute will be closed and your bank will provide an account credit to cover the disputed charge.

However, if the merchant rejects the chargeback request, your bank will evaluate the information and make a decision, which they will notify you about in writing. If you disagree with the bank’s decision, you can dispute your bank’s decision through the bank’s dispute resolution process.

Recommended: What Does Preapproved Mean for a Credit Card?

The Takeaway

Credit card chargebacks allow you to dispute a charge on your credit card. You can initiate a chargeback from a variety of reasons, such as fraud or unauthorized use, being billed for an incorrect amount, or encountering a situation where goods or services either aren’t delivered or aren’t provided as described. To start the process, you’ll contact your credit card issuer, and they will then reach out to the merchant.

Whether you're looking to build credit, apply for a new credit card, or save money with the cards you have, it's important to understand the options that are best for you. Learn more about credit cards by exploring this credit card guide.

FAQ

What happens when you submit a chargeback?

When you submit a chargeback, you initiate the process with your bank. The bank contacts the merchant for the request, and the merchant decides whether to accept or reject the chargeback request.

Does a chargeback hurt your credit?

A chargeback doesn’t hurt your credit in itself, but any unpaid credit card bill during the dispute process could temporarily impact your credit score. If the disputed charge or charges are large and comprise a significant portion of your credit limit, this could also negatively affect your credit score temporarily, since your credit utilization ratio will be high.

Are chargebacks always successful?

Chargeback requests are not always successful. The merchant can respond that the charge is valid and provide documentation to support the claim. In this case, the credit card issuer may deny your request for a credit card chargeback.

How much is the chargeback fee?

A chargeback fee only applies to the merchant, not to the customer. The average chargeback fee is less than 1% (0.60%, to be exact), but businesses with more chargebacks will face higher fees.

Is it worth fighting a chargeback?

Whether it’s worth fighting a chargeback depends on a variety of factors and will vary from person to person. Consider the amount in question, the time it may take, and the reason for the chargeback request. It’s also a good idea to contact the merchant first to give them a chance to correct the problem before requesting a chargeback.


Photo credit: iStock/PamelaJoeMcFarlane

Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.

Non affiliation: SoFi isn’t affiliated with any of the companies highlighted in this article.

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Guide to Credit Card Age Limits

Guide to Credit Card Age Limits

If you’re young and looking to access and build credit, opening a credit card can be a great step. However, you need to be at least 18 years old to open your own account. If you’re under the age of 18, you can’t open your own credit card, but you can be an authorized user on someone else’s account.

Even if you’re old enough to get a credit card, when you’re under the age of 21, you may face additional requirements when applying. Read on for tips on getting a credit card when you’re young and options you might consider to be able to start building your credit.

At What Age Can You Get a Credit Card?

To open your own credit card, you must be at least 18 years old.

However, if you’re between the ages of 18 and 20, you may encounter stricter verification requirements, including showing proof of ability to repay, such as through income, or getting a cosigner. This is due to regulations from the Credit CARD Act of 2009, which is intended to protect young consumers from taking on more debt than they can handle.

After age 21, these regulations won’t apply to you, but card issuers may still review your income as part of your application. It’s also important to pay attention to the terms and conditions of the credit card, such as the APR on a credit card, as you consider your credit card options and apply.

If you’re younger and have a limited credit history, you may only get approved for a card with a higher APR. Do your research before applying to have an idea of what is a good APR on a credit card.

Tips for Getting a Credit Card When You’re Young

Once you understand what a credit card is and how credit cards work, you may see the appeal of a credit card and want to open one. If you’re under the age of 18, the best things you can do to work toward being able to get your own credit card are to start building credit and to learn the basics of financial management.

Start Building Credit

Building credit when you’re young may be hard, especially if you’re under 18 and not yet eligible for your own credit card. One way to do so, however, is by becoming an authorized user on a credit card account.

A responsible parent or guardian can add you as an authorized user for their account, even if you’re still under the age of 18. Being added to the primary cardholder’s credit history can help build your credit.

Learn the Basics of Financial Management

It’s also important for young people to learn the basics of financial management. Learning about things like budgeting, credit card interest, and credit scores before you even own a credit card can help put you on the path to financial success. That way, when you do eventually get your own credit card, you’ll know how to stay on top of credit card minimum payments and avoid debt.

This can also be a good time to familiarize yourself with common financial scams, such as credit card skimmers, so you’ll know what to be aware of when you do get your own card.

How to Get a Credit Card If You Are 18 to 20 Years Old

Many young people between the ages of 18 and 20 are attending college or trade school or working. They may not have a lot of income yet, and their credit history may be limited. Still, first-time cardholders do have options for getting a credit card, which can be an important step toward building their credit history and score.

Secured Credit Cards

One option is secured cards, which are a type of credit card that require the cardholder to make a refundable security deposit. The security deposit typically becomes the amount of the card’s credit limit.

Secured cards are often marketed toward people who want or need to build their credit, so they can be a great choice for young people who are age 20 and under. Once you make the initial minimum security deposit (which usually serves as your credit limit), you can use your secured credit card in the same way that you would use any other credit card. Like any other credit card, your credit card will have a credit card expiration date and a CVV number.

A few points to note:

•   Since your credit limit is often equal to the amount of your security deposit, secured credit cards often don’t have very high credit limits compared to the average credit card limit. However, having a lower credit limit can help prevent young people from overspending.

•   With a secured card, your money is tied up temporarily in the security deposit. While you get your security deposit back when you close or upgrade the account, that’s money you otherwise can’t use in the meantime.

Become an Authorized User

Young cardholders could also become an authorized user, which is someone who’s added to a credit card account with authorization to use that account. The authorized user typically has their own card and can use it to make payments as usual. However, only the primary account holder is held responsible for payments.

The authorized user benefits from this arrangement because the primary cardholder’s account history and activity are reported on the authorized user’s credit report, which can help build their credit history.

Apply for a Student Credit Card

Student credit cards are designed and marketed for students roughly between the ages of 18 and 22 years old. Students generally have different needs than other credit card customers, so it may make sense for them to get a credit card designed specifically for them.

As an added bonus, some students may qualify for credit cards with rewards, such as cashback on categories that students may spend more on, like restaurants and grocery stores.

Consider Credit Builder Credit Cards

There are also some credit cards that are available to applicants with poor credit who are looking to build their credit. Responsible use of a credit card can be a great way to build or improve credit, as your payment history will be reported to all three major consumer credit bureaus. Just keep in mind that these cards can have higher than average credit card interest rates and more fees due to their availability to those with lower credit scores.

Get a Cosigner

Another option for young applicants is to get a cosigner for a credit card. Indeed, applicants within the 18 to 20 age range must get a cosigner if they can’t provide proof of employment or income when applying. Also, people in this age may not have much of a credit history, if any, which can be a downside.

A cosigner can be a parent, guardian, or other family member who assumes legal and financial responsibility for the applicant if they are unable to pay off the balance of the card. Ideally, the cosigner should have a decent credit history to improve the chances of the credit card application getting approved. If the cardholder fails to repay a card or falls in debt, it will negatively affect the credit score of both the cardholder and the cosigner, so this is an important responsibility.

Check with your bank or credit card issuer before using a cosigner, since not all banks allow cosigners on credit cards.

The Takeaway

Once you reach the age of 18, you will be able to get a credit card of your own. You can make sure you’re ready for this responsibility by building your credit history, getting down the financial basics, and knowing how to apply for a credit card when the time comes. You’ll have options as a young credit card applicant, from secured credit cards to student credit cards to credit builder cards and more. Learning how to use a credit card responsibly is an important part of your financial life.

Whether you're looking to build credit, apply for a new credit card, or save money with the cards you have, it's important to understand the options that are best for you. Learn more about credit cards by exploring this credit card guide.

FAQ

Can I get a joint card?

Some card issuers allow cosigners on credit card. If you’re not able to qualify for a credit card on your own, you could also explore becoming an authorized user on someone else’s credit card account.

Does a student credit card affect credit score?

Yes, a student credit card affects your credit score. A student credit card is a regular credit card that’s just designed with students’ unique needs in mind, so it will affect your credit like any other credit card would.

What is the limit on a student credit card?

Credit limits on student credit cards vary by issuer and card. However, credit limits on student cards are often lower than the average credit card limit due to the fact that students generally have more limited credit histories and lower incomes.

Do you need credit for a secured credit card?

Most secured credit cards have less restrictive requirements for an applicant’s credit. In fact, many secured credit cards consider applicants with very poor or limited credit.


Photo credit: iStock/RgStudio

Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.

Non affiliation: SoFi isn’t affiliated with any of the companies highlighted in this article.

Disclaimer: Many factors affect your credit scores and the interest rates you may receive. SoFi is not a Credit Repair Organization as defined under federal or state law, including the Credit Repair Organizations Act. SoFi does not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating. For details, see the FTC’s website .

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How Families Can Afford to Travel on Vacation: Budget Friendly Travel Tips

How Families Can Afford to Travel on Vacation: Budget Friendly Travel Tips

Family vacations are the stuff memories are made of. Maybe it’s a week spent at a beach an hour from your home, a long weekend at a theme park, or an amazing two-week jaunt around national parks or Europe: No matter what the details, the fact that you and your loved ones are together, amid new surroundings, and perhaps having an adventure can make it worth the time, energy, and money you spend ten times over.

That said, few people have unlimited funds for getaways. And no one wants to rack up a bunch of travel-triggered debt. So here’s a game plan to help you afford a family vacation, including:

•   How to calculate the cost of a family vacation

•   Ways to make a family vacation affordable

•   Tips for avoiding debt from a family vacation

Calculating the Cost of Family Vacations

In one recent survey by the Family Travel Association and NYU’s School of Professional Studies, 85% of American parents said they were planning to take a trip with their kids in the year ahead.

If you’re among their ranks, you know that cost is a big consideration when planning this kind of trip. When calculating the total cost of your next family vacation, make sure to consider the following expenses:

•   Airfare (roundtrip) plus transfers and any train or bus fare

•   Car rental (and/or gas plus taxes and related expenses)

•   Accommodations (including taxes and fees)

•   Food and drinks (whether dining out or meal prepping)

•   Activities, attractions, and entertainment

•   Souvenirs

•   Travel insurance

•   Miscellaneous costs (parking fees, passport fees, currency exchange, etc.)

Additionally, you’ll want to account for expenses incurred at home, such as pet-sitting costs, and lost wages if you don’t have paid time-off available for some or all of your vacation days.

By having the total cost of your family vacation in mind, you can better plan ahead and ensure you budget appropriately to cover all of your costs. Another smart move can be to review the different credit card rewards you’ve accrued and see how those can bring down the price of your vacation (more about this below).

How to Take a Family Vacation on a Budget

Being a frugal traveler with your family in tow is, of course, an added challenge. No one wants to deny the kids that ice cream or souvenir T-shirt, for instance. But there are many ways to make your next vacation more affordable.

1. Have a Strict Budget

After tallying up your essential monthly expenses, such as your rent or mortgage payment, bills, and other household expenses, see how much of your discretionary income is left.

Using that number, break down how much you’re able or willing to allot toward the travel categories listed earlier. Although your budget in each subcategory can be somewhat fluid, make sure your total family travel costs don’t exceed your maximum budget.

2. Keep a Dedicated Vacation Savings Account

An important part of creating a travel fund is ensuring that your vacation savings isn’t accidentally tapped into for anything other than your trip goal. One way to avoid this is by opening a high-yield savings account that holds savings exclusively for your next trip.

Not only will you be stashing money far from your checking account so it doesn’t get spent, you’ll also be earning some interest to pump up your fund. Online banks often offer the best annual percentage yields (APYs).

3. Use Credit Card Bonuses and Miles

If you already use a cash back rewards credit card for many of your day-to-day purchases, applying your earned cash-back rewards and miles toward your trip is a must. This can help shave down your costs, especially if you stash your rewards earnings for a while in preparation for your trip.

As another bonus, your card may offer credit card travel insurance, which can help protect you against any unexpected financial losses when you’re away.

Recommended: Does Applying for a Credit Card Hurt Your Credit Score?

4. Be Flexible With Travel Dates

The travel dates you choose for your trip can greatly affect the total price of your family vacation. If you’re willing to be flexible about when you travel, you might be able to save a chunk of change.

Compare flight costs on weekends versus weekdays to find travel deals. Also consider traveling during the shoulder season or off season, if possible. An example: Heading to London (and the world of Harry Potter) not in the summer, but the spring. This can be more affordable than traveling during peak season when other families are arriving in high volumes. Also, if your kids aren’t yet school age, you can avoid the usual school holiday dates and travel when you please, potentially saving money.

5. Explore All-Inclusive Cruises

Exploring cheap cruises is another way to afford a family vacation. All-inclusive cruises offer families a package deal that generally includes food and non-alcoholic drinks, as well as activities that adults and children can enjoy on board.

Some cruises even offer “kids sail free” promotions that offer a complimentary pass for children under a certain age on specific booking dates. (Taxes and fees will still apply though.)

6. Find Ways to Budget on the Trip

Once your family arrives at your destination, cut costs on variable expenses, like food and beverages, as well as activities. Instead of dining out for every meal, you might assemble sandwiches for lunch while on vacation, or focus on shareable meals, like pizza, that can be split with the family. Packing granola bars or fruit from the supermarket can help you avoid pricey snack stops, too.

Additionally, research free or low-fee activities to do ahead of time. For instance, you could take a free walking tour of the city, visit tourist attractions that offer free children’s or elderly admission, and more.

7. Travel in Groups With Other Families

Coordinating a vacation with other families (or relatives) can be an effective budget travel option. For example, as a group, you might rent a large Airbnb with a pool or one that’s near a theme park. You could then split the cost of food, gas, and accommodations for the trip. If your group is large enough, certain attractions might also offer group discounts for admission.

8. Be Flexible With Your Destination

Perhaps your dream is to spend a week in New York City or at a seaside Maldives resort, but the cost is a real budget-buster. Think about alternatives that give you some of the same vibe (a dynamic city or a chic place by the sea) for a lower price.

Family beach options in Mexico, for example, might be more affordable than a beach trip to the Maldives. And a trip to Philadelphia or Boston (both of which have plenty of history, museums, great food, and more) could help you shave down the price of a big-city getaway.

9. Work a Side Gig for Extra Income

Bringing in supplemental income is another way to afford a family vacation, if you plan ahead of time. Consider your own skills and expertise, such as tutoring, crafting, or freelancing. There are plenty of low-cost side hustles you might pursue.

Offer your services through platforms, like UpWork, or within your local community for a fee. Use the extra money you earn toward your family trip.

10. Leverage the Sharing Economy

Innovative sharing communities are another way that families afford to travel. For example, to save money on hotels, there are also domestic and international house-sitting opportunities that your family can participate in through sites like Nomador and Mind My House.

Are Timeshares Worth it in 2023?

One option that some families consider for future travel is a timeshare. A timeshare is a vacation property wherein you — and other people — purchase the right to use it at a specific time. Generally, when it comes to budget family travel, timeshares are not the best option.

Although a timeshare simplifies certain aspects of your travel planning, such as deciding on a destination or finding accommodations, it can be restrictive in other ways. For example, your timeshare dates might not align with your available days off or children’s school vacations (when many people want to travel). In addition, timeshares can be difficult to sell when the time comes.

Recommended: How to Avoid Interest On a Credit Card

Tips to Avoid Debt While Going on a Family Vacation

Although you can pay for your family vacation on a rewards credit card and earn credit card points in the process, proceed with caution. Like any large expense put on a credit card, your total debt can balloon if you don’t have the savings or income to pay it back quickly. In that case, you start to rack up interest charges.

As much as possible, avoid putting your next family vacation on your credit card. Instead, give yourself ample time to save up toward your trip. Also, don’t forget to apply any credit card miles or cash back that you’ve earned toward your travel bookings to immediately cut your out-of-pocket travel expenses toward flights, accommodations, or car rentals.

The Takeaway

Creating amazing memories with your family through travel doesn’t mean you have to spend a bundle. By crafting a solid budget and using smart, strategic tips to cut travel costs, like using credit card rewards to travel for less, you can plan a vacation that fits your needs and your financial situation.

SoFi Travel has teamed up with Expedia to bring even more to your one-stop finance app, helping you book reservations — for flights, hotels, car rentals, and more — all in one place. SoFi Members also have exclusive access to premium savings, with 10% or more off on select hotels. Plus, earn unlimited 3%** cash back rewards when you book with your SoFi Unlimited 2% Credit Card through SoFi Travel.

SoFi Travel can take you farther.

FAQ

How do people afford to travel every year?

You can dedicate a portion of your budget each year toward travel. Calculate how much discretionary income is left after you’ve allocated funds toward non-negotiable expenses, like monthly rent and bills. Once you have an approximate number, explore your options based on your budget.

How much does it cost to travel the world with a family?

The cost to travel the world with your loved ones varies greatly. Factors like the number of adults and children in your party, your destination, the duration of your trip, when you travel during the year, and your travel activities will all determine how much you’ll spend.

How much does the average family spend on travel per year?

The average one-week vacation for two people in the U.S.costs about $3,156. Bringing along more family members will of course add to that cost, but how much will depend on variables such as whether the kids stay in the same hotel room as the parents, if you upgrade to a suite, and if many activities and attractions are on your schedule.

How do I get enough money to travel?

Taking on extra shifts at work, selling things you no longer use, earning extra income through a side hustle, and cutting your existing non-essential expenses are all popular ways to save money for travel. However, you’ll need to find a tactic that works for your financial situation and lifestyle.


Photo credit: iStock/Nutthaseth Vanchaichana

**Terms, and conditions apply: This SoFi member benefit is provided by Expedia, not by SoFi or its affiliates. SoFi may be compensated by the benefit provider. Offers are subject to change and may have restrictions, please review the benefit provider's terms: Travel Services Terms & Conditions.
The SoFi Travel Portal is operated by Expedia. To learn more about Expedia, click https://www.expediagroup.com/home/default.aspx.

When you use your SoFi Credit Card to make a purchase on the SoFi Travel Portal, you will earn a number of SoFi Member Rewards points equal to 3% of the total amount you spend on the SoFi Travel Portal. Members can save up to 10% or more on eligible bookings.


Eligibility: You must be a SoFi registered user.
You must agree to SoFi’s privacy consent agreement.
You must book the travel on SoFi’s Travel Portal reached directly through a link on the SoFi website or mobile application. Travel booked directly on Expedia's website or app, or any other site operated or powered by Expedia is not eligible.
You must pay using your SoFi Credit Card.

SoFi Member Rewards: All terms applicable to the use of SoFi Member Rewards apply. To learn more please see: https://www.sofi.com/rewards/ and Terms applicable to Member Rewards.


Additional Terms: Changes to your bookings will affect the Rewards balance for the purchase. Any canceled bookings or fraud will cause Rewards to be rescinded. Rewards can be delayed by up to 7 business days after a transaction posts on Members’ SoFi Credit Card ledger. SoFi reserves the right to withhold Rewards points for suspected fraud, misuse, or suspicious activities.
©2024 SoFi Bank, N.A. All rights reserved. Member FDIC. Equal Housing Lender. NMLS #696891 (Member FDIC), (www.nmlsconsumeraccess.org).


Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.


Third-Party Brand Mentions: No brands, products, or companies mentioned are affiliated with SoFi, nor do they endorse or sponsor this article. Third-party trademarks referenced herein are property of their respective owners.

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Why Credit Cards Get Declined: 7 Common Reasons and Solutions

Why Credit Cards Get Declined: 7 Common Reasons and Solutions

There are several reasons why your credit card might get declined when trying to make a purchase. For instance, it could happen due to insufficient funds or because you’ve maxed out your card. Ultimately, the reason why your card is being declined depends on the particulars of your situation.

Awkward? Frustrating? Embarrassing? You bet. And in some instances, having your card get declined — especially when you have money — can be worrisome and costly. Let’s take a look at seven common reasons why your credit card may get declined and what you can do if it happens to you.

What Does It Mean for Your Credit Card to Be Declined?

When a credit card is declined, something went awry, and your transaction wasn’t processed. In turn, you won’t be able to make a purchase with that card. That’s because the credit card issuer did not provide authorization on your account — an essential component to what a credit card is and how credit card transactions function.

Sometimes, your credit card is declined due to what turns out to be an easy fix — for instance, a simple blunder like punching in the wrong ZIP code or a chip malfunction. In other cases, the reason might be something more complex and require steps to resolve before you can resume using a credit card.

7 Reasons Why Your Credit Card May Have Been Declined

Standing at the register wondering, ‘Why is my card being declined?’ Knowing the reason can help prevent the situation from happening again and ensure that future transactions go through smoothly.

1. You’ve Met Your Credit Limit

If you’ve maxed out your card — meaning you reached your credit limit — the issuer might block further purchases from going through.

Your credit limit is how much credit a card issuer extends you on a particular card. This amount varies from cardholder to cardholder, and it hinges on a handful of financial factors. You can find your credit limit on your credit card statement as well as in your cardholder agreement.

You’re more likely to reach your upper credit limit if you’re carrying an existing credit card balance. Beyond causing your credit card to get declined maxing out on your card — or getting close to it — can ding your credit. That’s because it increases your credit utilization rate, which is a factor in determining your credit score. It’s generally recommended to keep your credit usage below 30%.

What to do: Pay down your balance. You can also request a higher credit limit, but this could open the door to racking up more debt.

Recommended: Does Applying For a Credit Card Hurt Your Credit Score

2. Your Transaction Was Flagged as Suspicious

Wondering ‘why is my card getting declined when I have money?’ In this scenario, it could be due to something entirely out of your control. For instance, the card issuer might block a transaction from going through to protect you from fraudulent activity.

Fishy purchases might include a transaction for a big-ticket item or a first-time purchase from a website or app. Or, it may raise a red flag to the card issuer if you use a card after a long dormant, or if there’s a cascade of purchases made in different locations within a short period of time.

What to do: Often, the card issuer will contact you to let you know that there’s been suspicious activity on your card and that your card has been temporarily blocked. You’ll be asked to review the last few transactions to make sure they’re indeed legitimate and that they were made by you. You can also reach out to the credit card company to see why your card has been blocked.

3. There’s a Large Transaction Pending

A merchant might request a credit card hold on your account if you make a large-ticket purchase. That’s because the merchant wants to ensure it will get paid what it’s owed. If there’s a hold on your card, that means that a portion of your credit limit is set aside, which could prevent further transactions from being authorized.

Holds are also common for transactions where the grand total might not be determined when you make an initial payment — think hotels, resort fees, purchases on cruise ships, and car rentals. The hold is usually lifted a few days after a transaction is cleared, if not sooner.

What to do: You can clear a hold by either reaching out to your credit card issuer or the merchant and requesting that it’s lifted. While there are no guarantees, it’s worth asking.

Recommended: What is the Average Credit Card Limit

4. You Provided Incorrect Payment Details

Punching in incorrect payment details — think your billing address, card number, credit card expiration date, or security code — can result in your card not going through. And when you’re trying to use your card at the gas pump or at a brick-and-mortar store, entering the wrong ZIP code on the keypad can also trigger a “card declined” message.

What to do: Double-check all information before attempting to resubmit payment. Or, if you’re making an in-store purchase, consider using a mobile payment platform.

5. You’ve Defaulted on Payment

One of the significant consequences of a credit card late payment is that your card issuer might block you from making further purchases. A single late payment usually won’t trigger this result, but if you’re late for several months in a row, you might default on your card. In turn, your transactions might not go through.

Not only does falling behind on your payments impact your ability to tap into your card to pay for things, but it also dings your credit. Plus, it can trigger late fees.

What to do: Make a credit card payment as soon as you can. Once your payment is posted, your card should be unblocked and you can start using it again.

Recommended: When Are Credit Card Payments Due

6. Your Credit Card Is Deactivated or Expired

Cards usually expire three to five years from its issue date, after which point you can no longer use the card. Because the period until expiration varies, don’t forget to glance at the expiration date on a credit card if it’s been some time since it’s gotten some use.

You also won’t be able to use a credit card that’s been idle for a long stint or deactivated entirely. How long it takes for your card to be deactivated due to a lack of use will vary.

What to do: If you’re juggling multiple credit cards, remember to routinely check the expiration dates. You might also consider keeping a log of when each card expires, or when you last used it.

7. Your Purchase Was Attempted While Traveling

If a purchase was made in Prague and you live in Pittsburgh, this could alert the card issuer of potentially suspicious activity. In turn, a temporary freeze might be placed on your account.

What to do: Set a travel notification before you depart. Some card companies make it easy for you to set a notification on its mobile app. Otherwise, give the issuer a call to give them a heads-up of your travel dates and planned destinations.

What to Do if Your Credit Card Is Declined

The steps you’ll need to take to get to the bottom of a credit card getting declined largely depends on why it happened. In general, however, here are some moves you should make if your card was declined.

Contact the Credit Card Company

Reaching out to the credit card company can help you figure out exactly why your card was declined. If it was due to reasons such as suspicious activity or because you were traveling, you can verify the transactions. In turn, your hold can get lifted.

Verify Account Details

Incorrect information stored on retailer accounts, payment platforms, and your digital wallet could result in a failed transaction. Check to make sure the details on the cards on file are accurate.

Make a Card Payment

If you’re behind on your payments, make a credit card minimum payment as soon as possible. Once the payment goes through, the card issuer will likely unblock your card.

Preventing Your Credit Card From Being Declined

To avoid a declined credit card in the first place, mind these steps:

•   Set card alerts. Signing up for email or text alerts for your credit card transactions will help you stay on the lookout for suspicious activity. You can get notifications when purchases are made over a certain threshold or for any in-store, online, or over-the-phone purchases.

•   Keep tabs on your card balances. Monitor your spending and check how much of a balance you have on your cards. Stay below your credit limit to remain in the clear. As discussed previously, maxing out your cards — or nearing the threshold — will put you in danger of a declined credit card.

•   Stay on top of your payments. Make it a priority to stay on top of paying off your cards. Pay at least the minimum amount required by the credit card payment due date. Consider putting your card payments on autopay, which will help you ensure you make your payments on time. On-time payments will also help boost your credit score and avoid late or returned payment fees.

•   Set travel notifications. Some credit cards have a travel notification feature on their app. Before you depart, reach out to your card issuer to let them know when and where you’ll be traveling.

The Takeaway

Having your credit card declined while trying to pay for something can feel frustrating. It’s important to figure out why your card is being declined, whether it’s due to late payment or an expired card. From there, you’ll know what steps to take to prevent it from happening again and ensure that you can use your card when you need it.

Whether you're looking to build credit, apply for a new credit card, or save money with the cards you have, it's important to understand the options that are best for you. Learn more about credit cards by exploring this credit card guide.

FAQ

Can a credit card be unblocked?

Yes, you can unblock a credit card. How you’ll do so depends on the reason it was blocked in the first place. As such, you’ll first want to get to the bottom of why your credit card was blocked. Then, you’ll need to take the necessary steps to release the block. For example, if your card was blocked due to suspicious activity, you’ll need to call the card issuer and confirm you made the last few purchases.

How long does it take to unblock a credit card?

It depends. If it’s a temporary block, your card can get unblocked immediately. But in other instances, it can take a couple days or even a couple weeks to unblock a credit card.

How can I check the status of my card?

You can check the status of your card by logging onto your account via a computer or mobile app. You can also check its status by calling the customer service number listed on the back of the credit card and inquiring.

How long does it take for a declined transaction to come back?

It depends on the card issuer and the reason why the transaction was declined. In some cases, it can take a few days. And in other cases, it can take longer.


Photo credit: iStock/bernardbodo

Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.

Disclaimer: Many factors affect your credit scores and the interest rates you may receive. SoFi is not a Credit Repair Organization as defined under federal or state law, including the Credit Repair Organizations Act. SoFi does not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating. For details, see the FTC’s website .

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Paying a Credit Card Early: What to Know

Paying a Credit Card Early: What to Know

Making on-time payments is not only financially responsible, but it can help you with building and maintaining a high credit score. But what about paying your credit card early? Far from being bad, paying your credit card before the due date, or even making extra payments each month, might offer some benefits — including a positive impact on your credit score.

To decide if you should pay your credit card early, consider the benefits and weigh whether it’s financially worth it for you to pay your credit card bill before the statement closing date.

What It Means to Pay Your Credit Card Early

In a nutshell, paying your credit card early means you’re making your monthly payment before your due date. Or, it could mean putting extra payments toward your credit card before the billing cycle ends.

For instance, let’s say you check your credit card transactions online a few days before your billing cycle ends. You decide you want to pay about half of the balance right then, so you make a bank transfer through your online account, constituting an early credit card payment. Then, once you received your credit card bill after the grace period, you’d pay off the remaining balance.

Recommended: Tips for Using a Credit Card Responsibly

Understanding Your Credit Card Billing Cycle

Your credit card due date falls on the same date every month. Once you reach the end of your billing cycle, your credit card issuer will send you a statement letting you know the total amount that’s due, the minimum amount you’ll need to pay, and the credit card payment due date.

From the point your billing cycle ends up until your payment due date, you’re in what’s known as a grace period. During the grace period, you won’t be charged interest, assuming you’re paying off your balance in full by the due date of each billing cycle. This is a big perk, given how credit card debt is hard to pay off.

To determine the length of your credit card’s billing cycle, you can check your cardholder agreement or contact your issuer. You can also calculate the number of days between the start and end dates of the billing cycle — you should be able to find that on your credit card statement. In general, however, billing cycles last around 28 to 30 days.

Recommended: What is a Charge Card

Potential Benefits of Paying Your Credit Card Early

If you’re wondering, ‘Is it bad to pay your credit card early?,’ there’s no need to worry.

In most cases, the decision to pay off your credit card bill early is beneficial to your credit.

Reduce Interest Charges

Credit card companies tend to charge their cardholders interest when they carry a balance from month to month. If you pay off your credit card early — especially if you pay off the balance in full before the end of the billing cycle — that means you could pay less in interest (or even no interest at all).

Every little bit can help, because the higher your credit card balance, the more interest you could end up paying. If you’re unsure of how much paying off your credit card early can help, consider using a credit card payoff calculator to help you determine your potential savings.

Recommended: How to Avoid Interest On a Credit Card

Reduce Credit Utilization

Credit utilization is the percentage of your total available revolving credit you’re using. A lower credit utilization means that you’re not using as much credit, which could signal to creditors that you’re financially stable enough that you don’t need to rely on credit. In other words, your credit score could go up when your credit utilization is low, and the opposite could happen when it’s high — it’s generally recommended to keep it below 30%.

By making an extra credit card payment earlier than when your current billing cycle ends, you may be able to lower your credit utilization ratio. Even if you’re making a payment before the due date, you could still lower your credit utilization which can positively impact your credit scores.

To calculate your current credit utilization, add up all of your current credit card balances and divide that amount by your total credit limit. For example, if you have three credit cards each with a limit of $5,000 — $15,000 in total — and respective balances of $1,500, $800, and $2,000 from using your credit cards. In this example, your credit utilization would be around 28%.

Recommended: Does Applying For a Credit Card Hurt Your Credit Score

Avoid Late Fees

Paying your credit card early — even if you’re not paying off your balance in full — means you’ll reduce your chances of getting charged a late payment fee. However, if you have a balance remaining from the previous billing cycle, note that early payments could go toward those previous charges first.

To be clear, you need to pay at least the credit card minimum payment stated on your credit card balance to avoid late fees. For instance, if you make extra payments but still have a balance leftover by the end of the billing cycle, your credit card could mail a credit card statement with the remaining balance due, plus a minimum amount you’re required to pay. In this case, you’d need to pay that amount before the due date to avoid paying late fees.

To make sure you’re still making on-time payments, consider scheduling payments, setting up autopay, or putting reminders on your calendar to help yourself remember to pay your credit card bill.

Recommended: When Are Credit Card Payments Due

When Is the Best Time to Pay a Credit Card Bill?

There isn’t a best time to pay a credit card bill, but it’s not a good idea to pay your credit card bill late — meaning after your due date has already come and gone.

There are a number of consequences of credit card late payment. Paying late means that you’ll get hit with late charges, and it could have a negative impact on your credit score. Depending on how late you are with paying your bill, your credit card issuer could also enact a penalty APR, which is higher than your regular one.

The Takeaway

Paying your credit card early can offer plenty of benefits. This includes potentially lowering your credit utilization, avoiding late charges, and reducing your interest charges.

To help you save more money when using your credit card, consider using a credit card that offers a competitive interest rate and allows you to earn rewards.

FAQ

Will paying my credit card bill early affect my credit?

Paying your credit card bill early can help to boost your credit score because on-time payments are one of the major factors that affect your FICO score. Plus, it could lower your credit utilization ratio, another major factor that goes into calculating credit scores.

Is it ever bad to pay my credit card early?

It’s not bad to pay your credit card early since it shows that you’re a responsible cardholder. As long as you make at least the minimum payment, you won’t get hit with late fees or other types of consequences, such as a negative mark on your credit report.

What happens if I pay the credit card bill before it is billed?

If you pay your credit card bill before the end of your billing cycle, the payment will either go toward the previous month’s statement — if you carry a balance — or toward the current balance. In any case, paying a credit card early will lower your statement total and could boost your credit by lowering your credit utilization ratio.

Can I pay my credit card the same day I use it?

Yes, you can. However, you may want to wait until the payment has been posted to make sure the amount you’re putting toward your bill is correct.


Photo credit: iStock/andresr


1See Rewards Details at SoFi.com/card/rewards.

Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.

Disclaimer: Many factors affect your credit scores and the interest rates you may receive. SoFi is not a Credit Repair Organization as defined under federal or state law, including the Credit Repair Organizations Act. SoFi does not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating. For details, see the FTC’s website .


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