Someone holding a credit card and using a phone to research how to avoid credit card convenience fees.

What Is a Credit Card Convenience Fee? How to Avoid It

A credit card convenience fee is an additional charge that a merchant collects on a purchase to compensate them for accepting your card vs. their usual form of payment. Perhaps they usually accept cash, check, or an electronic transfer, and allowing you to use plastic requires more time and effort for them, or it triggers fees for them.

Given that more than 80% of Americans use credit cards, it’s likely that many people get hit with a convenience fee at some point. Here’s what you need to know about how these fees work and how to avoid them.

Key Points

•   A credit card convenience fee is a flat fee or a percentage of your purchase added to the cost of your transaction.

•   The main reason for this fee is that merchants have to pay credit card processing fees to payment networks.

•   Some small businesses may not accept credit cards to avoid paying the fee or passing it on to the customer.

•   Major credit card brands, including Visa, Mastercard, American Express, and Discover, have different rules for handling convenience fees.

•   You can avoid these fees by using alternate methods of payment, such as cash, check, or an electronic payment.

What Is a Convenience Fee?

A convenience fee is a flat fee, such as $1, or a percentage of your purchase (up to 4%) that’s tacked onto the cost of your transaction that you, the cardholder, are expected to pay. Here’s some more intel about these fees:

•   A credit card convenience fee is typically charged by merchants when a customer uses a credit card in a payment channel that isn’t the usual one for the business. For instance, if a trade school usually accepts payments in person and you choose to pay online, you might be assessed an additional fee for the convenience of not turning up at their place of business.

•   The fee can reflect a merchant trying to pass along some fees they pay when you choose to use a credit card vs. other methods. When merchants allow a customer to use a credit card as a payment method, they (the retailer) are charged a credit card processing fee for the transaction. By charging a convenience fee, the merchant may offload that processing fee.

In some cases, a retailer will factor such credit card fees into their business model and won’t pass along the additional charge. That is why you may notice that convenience fees seem somewhat random. However, convenience fees must be disclosed when they are charged, meaning they can’t be added without a consumer being informed of them.

Example of a Convenience Fee

Here are examples of convenience fees in action:

•   When you fill up your tank at a gas station, you may notice that the price for gas is, say, 2.5% or 3% higher per gallon if you pay with a credit card vs. cash. That could be how the gas station owner recoups the credit card processing fees they must pay on such transactions.

•   You might pay an extra charge of a couple of dollars when you buy movie tickets online or via an app instead of at the box office. You enjoy the convenience of buying something with your card (and perhaps snagging seats to a show that could sell out), and the merchant is able to offset their costs somewhat.

Recommended: How Does a Credit Card Work?

Why Do Convenience Fees Exist?

The main reason you’re getting stuck with these convenience fees is that the merchants have to pay processing fees to payment networks, as noted above.

•   The payment networks or payment processors work with credit card issuers (such as your bank) and the card network (Visa, Mastercard, Discover, or American Express) to make sure the transaction is secure and processed smoothly.

•   The bank that issues the cards often charges the merchant a credit card processing fee for allowing them to accept this card. This is typically 1.5%-3.5% per transaction. The merchant might pass those fees on to you, the consumer, as a convenience fee.

This is also another reason some small businesses may not accept credit cards at all: They don’t want to have to pay the fees associated with taking them or pass them on to you.

Credit Card Company Rules on Convenience Fees

Here’s the breakdown for how some of the major credit card brands handle fees.

Brand

Rules for Merchants on Convenience Fees

Visa

Merchants can typically add convenience fees on all nonstandard payment methods.

The fee must be disclosed to customers, and an alternate payment method must be offered.

Merchants must charge a flat fee, not a percentage of the sale.

Mastercard

Retailers must inform customers about the charge before finalizing the sale.

The fee must apply consistently to all similar transactions, not just those made with a Mastercard.

American Express

Merchants classified in government, utilities, rental, or certain education industries may assess convenience fees on charges.

The fee must be charged consistently and not exceed that charged for other payment products, except automated clearing house (ACH) funds transfers, cash, and checks.

Discover The retailer cannot charge convenience fees to Discover cardholders unless it complies with Discover’s card network rules.

Convenience Fees vs Surcharge Fees: What’s the Difference?

While they both add to a purchase’s cost, here is the difference between what you may hear referred to as convenience fees and surcharge fees.

•   A surcharge fee covers the cost of you having the privilege of using a credit card. It’s added before taxes. Sometimes called a “checkout fee,” it is usually a percentage of the sale. Credit card surcharges are prohibited by law in a number of states. These charges are currently illegal in Connecticut, Maine, Massachusetts, and Puerto Rico, but these laws are subject to change.

•   A convenience fee, as noted above, typically covers the cost of doing a transaction with a credit card instead of another payment method. Sometimes, this is charged as a percentage of the transaction. Other times, it is charged as a flat fee, regardless of the cost of the products or services purchased.

How Can Convenience Fees Be Avoided?

When you’re trying to avoid credit card convenience fees, you can use these tactics:

•   You can choose to pay with a method other than plastic, such as cash, check, or money orders, at some merchants. Or you may be able to use an electronic payment, such as an eCheck or ACH payment.

For example, if you’re paying for college tuition, you might be able to set up an online payment using an electronic check, money order, or personal check. At some schools, this could save you up to 3% per payment transaction. (That being said, if you have a high-rewards credit card, conducting an expensive transaction might be beneficial if you can get cash back.)

•   You can scan for notices about convenience fees before conducting a transaction. You can look for posted signs in brick-and-mortar locations and read the payment terms on websites and in apps.

•   You can ask before purchasing a product or service if paying by cash will save you money (this can sometimes be the case with service providers) or if using a credit card will trigger a fee.

Credit card fees are fairly common today, so you’ll want to be alert to how they can crop up and avoid them when you can.

Recommended: How to Use a Credit Card

The Takeaway

Knowing that credit card convenience fees (and surcharge fees) exist, the regulations merchants must follow when charging them, and how to avoid them can help save you money in the long run.

Looking for a new credit card? Consider credit card options that can make your money work for you. See if you're prequalified for a SoFi Credit Card.

Enjoy unlimited cash back rewards with fewer restrictions.

FAQ

Why am I being charged a convenience fee?

A credit card convenience fee typically reflects that the merchant is willing to accept plastic vs. other payment methods they usually take. These fees may be a way that merchants recoup the processing fees that they then must pay when they allow customers to use a credit card.

Is it legal to charge a convenience fee for credit cards?

Credit card convenience fees are generally legal in all U.S. states. However, they can’t be added on without a customer being informed.

How to avoid credit card convenience fees?

You can usually avoid credit card convenience fees by using an alternate payment form. For example, you could use cash, a check, or an electronic payment.


Photo credit: iStock/blackCAT

SoFi Credit Cards are issued by SoFi Bank, N.A. pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Third-Party Brand Mentions: No brands, products, or companies mentioned are affiliated with SoFi, nor do they endorse or sponsor this article. Third-party trademarks referenced herein are property of their respective owners.

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A close-up of a person using scissors to cut up credit cards.

What to Do With Old or Expired Credit Cards?

If you have an old or expired credit card, you might shred or otherwise dispose of it. Most credit cards come with an expiration date printed on the face of the card alongside the card number. If you keep your account open, you’ll usually get a new card in the mail before your previous card expires.

When you get your new credit card or if you’ve decided to close your account, you’ll want to be careful about what to do with your expired credit card. There are a few things to keep in mind to make sure you keep your financial information safe.

Key Points

• Even though most credit cards have an expiration date, it’s important to safely dispose of your credit card to keep your financial information safe.

• An easy way to get rid of a plastic credit card is to shred it or cut it into small pieces.

• You can send a metal credit card back to the issuer in a prepaid return envelope, take it to a bank branch, or cut it with metal snips.

• It’s also important to remember to destroy the magnetic strip or chip on your old credit card before disposing of it.

• Closing an old credit card can affect your credit score, so you may want to consider downgrading the card, upgrading to an unsecured card, or keeping the card for small purchases.

Things to Do With an Old or Expired Credit Card

If you have a credit card that’s closed or has passed its credit card expiration date, here are some options to consider as you decide what to do with the card.

Shredding Your Credit Cards

The simplest thing you can do after closing a credit card is to shred it. Most modern shredders have the ability to shred plastic credit cards in addition to paper. If you don’t have a shredder, you can cut your card into multiple pieces with scissors.

You might consider putting each piece of your card in a different trash can or trash bag. This will minimize the chance that someone might be able to reconstruct your full credit card number.

Disposing of Metal Credit Cards

It gets a little more complicated if you’re disposing of a metal credit card. Most retail shredders will not be able to handle shredding a metal credit card. If you have an expired metal credit card, you can try the following:

• Cutting it up with metal snips

• Turning it in at a physical bank branch

• Sending it back via a prepaid envelope to your credit card issuer

Contacting Expired Credit Card Hobbyists

Believe it or not, there are people who collect old credit cards as a hobby. They may do so because they are fascinated by the history of credit cards. While you might not feel comfortable having your credit card and account information in the hands of someone else, if you are, there may be someone who would want to have it.

Just keep in mind that while there are some old or historical cards that have actual value as collectibles, most current credit cards won’t be worth anything to a collector.

Deactivating Magnetic Strips and Chips

As part of the process of destroying a credit card that’s past its credit card expiration date, it’s not just the account number that you’ll need to take care of. Most credit cards have either a magnetic strip or an EMV chip (or both) that contains account information that you’ll need to make sure is destroyed.

If you have a contactless credit card, remember that it also contains potentially sensitive information.

Keeping Your Card Out Of The Recycling Bin

Above all else, don’t just throw your card in the recycling bin. While most credit cards are plastic, that doesn’t mean they can be recycled as-is. Check with your local trash or recycling authority to see if credit cards can be recycled. Even if your card can be recycled, it’s not a great idea to toss it in the recycling bin whole due to security risks.

Recommended: Tips for Using a Credit Card Responsibly

Things to Do Before You Close Your Credit Card Account

It can be difficult to know when to cancel a credit card due to the implications it can have for your credit score. Especially if the account you’re thinking about closing is one of your older ones, it can impact the length of your credit history. As this is a factor that goes into determining your credit score, canceling a long-standing card could cause your score to drop.

So, before closing your credit card account, consider the following options.

Downgrade Your Card

Instead of closing your credit card account, you might consider downgrading your account to a different type of credit card. Most credit card issuers have a variety of different cards, so you might find one that’s a better fit for you. Plus, keeping your account open can help maintain your average age of accounts.

Recommended: How to Avoid Interest on a Credit Card

Upgrade to an Unsecured Card

If you currently have a secured credit card, you can move from a secured card to an unsecured credit card rather than simply closing out your account.

A secured credit card can make sense if you have a limited credit history or are working on rebuilding your credit history. But once you have an established history of adhering to credit card rules, such as making on-time payments, you may be able to qualify for an unsecured card.

Keep Your Card for Small Purchases

It may make sense for you to keep your credit card and use it to make small purchases here and there, especially if it doesn’t have an annual fee. Keeping a credit card open can help you maintain your average age of accounts, especially if the card is one of your older ones.

Just keep in mind that if you do decide to keep it open, you may want to make occasional small purchases on it. Otherwise, your credit card issuer may close it for inactivity.

Recommended: Can You Buy Crypto With a Credit Card?

The Takeaway

If you have an old or expired credit card, it’s important to take the necessary steps to keep your financial information safe. In most cases, it’s a good idea to shred your expired card so that nobody can access your information. You might also just keep your credit card account open to avoid lowering your average age of credit accounts.

Looking for a new credit card? Consider credit card options that can make your money work for you. See if you're prequalified for a SoFi Credit Card.

Enjoy unlimited cash back rewards with fewer restrictions.

FAQ

Can an expired credit card be charged?

In most cases, if you try to make a purchase after your credit card’s expiration date, it will be declined. Keep in mind, though, that merchants may continue to attempt to charge a card after its expiration date if you have it set up for recurring charges. Check with any merchants where you have recurring charges to see how this might affect you.

Can I cancel a credit card online?

Yes, in most cases, you do have the ability to cancel a credit card online. You could do so through your online account or possibly by using a chat feature on the card issuer’s website. If you’re not able to cancel your credit card online, you may have to call the customer service number on the back of your card to cancel your card.

What should I do before canceling a credit card?

Knowing when to cancel a credit card is a matter of balancing a variety of different factors. Before canceling a credit card, make sure that it won’t drastically affect your credit score. You’ll also want to contact any merchants where you have recurring charges to update your account information. That will ensure that you don’t have any interruption in service.


Photo credit: iStock/dzika_mrowka

SoFi Credit Cards are issued by SoFi Bank, N.A. pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Disclaimer: Many factors affect your credit scores and the interest rates you may receive. SoFi is not a Credit Repair Organization as defined under federal or state law, including the Credit Repair Organizations Act. SoFi does not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating. For details, see the FTC’s website .

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A close-up of someone holding a credit card and using a laptop to research pending credit card charges.

Guide to Pending Credit Card Charges

When you make a transaction with a credit card, it’s common for a temporary hold to be issued to your account. These pending credit card charges are often used by merchants to verify your account details. While pending credit card charges may affect your total available credit, they don’t have any impact on the amount you owe.

There are several different reasons why you might see a pending charge on your credit card account. If you check into a hotel, the hotel company may put a pending charge on your account to cover any damage or incidental expenses you charge to your room. Similarly, a sit-down restaurant may place a hold or pending charge or hold on your credit card for the amount of the bill, only finalizing the charge once you’ve elected how much to tip.

Key Points

•   Pending credit card transactions are temporary holds that appear before a purchase is fully processed and posted to your account.

•   Merchants often place pending charges to verify payment details or secure funds for services such as hotels and car rentals.

•   Pending charges can also result from billing errors, fraud checks, or anti-fraud monitoring by credit card issuers.

•   These transactions usually reduce your available credit but do not affect your statement balance or amount owed until posted.

•   Pending charges typically clear within a few days, either posting to your account or disappearing if the transaction is not completed.

What Are Pending Transactions on a Credit Card?

Pending transactions on a credit card are temporary holds on your credit card account, often representing transactions that have not been finalized. These transactions usually show up on your online account but often in a different color or font, differentiating them from posted transactions.

Pending transactions may affect how much credit you have available. However, you won’t have to actually pay them until and unless they actually post to your account.

Recommended: What Is a Charge Card?

What Causes Pending Credit Card Charges?

There are a number of things that can cause pending credit card charges. Here are some of the common ones.

Credit Card Holds

One common cause of pending credit card charges is credit card holds. Credit card holds happen when the merchant places an initial hold when you start a transaction.

One common scenario for a credit card hold is when you check into a hotel. The hotel company will put an initial hold on your card when you check in. This initial hold may be for more than your actual hotel bill, so as to cover any potential damages or expenses you charge to your room. Then, when you check out, the hold is removed, and a final charge is posted to your credit card account.

Similarly, when you rent a car, a hold for, say, $200-$500 may be placed on your credit card. This would act as a security deposit to cover such incidental charges as refilling the gas tank.

Billing Errors

Another potential cause of pending credit card charges is billing errors. If there is a mistake on a billed transaction, it may show up as pending until the merchant corrects the error. This can happen during credit card processing, and it may take 30-90 days to resolve.

Fraud

It’s also possible that a pending charge can be the result of fraud. Many credit card issuers regularly and proactively monitor accounts for potential fraudulent transactions. If your issuer spots a transaction that might be fraudulent, they may deny the transaction or keep it in a pending status until they can verify its authenticity.

Anti-Fraud Preauthorizations

Because credit card issuers are actively monitoring accounts for fraud, they may also place a pending charge that serves as an anti-fraud measure. Many credit cards have a $0 fraud liability policy, meaning that you are not liable for any unauthorized transactions. As part of this, you may see pending charges or refunds from your card issuer as an anti-fraud measure.

Changing Your Mind About a Purchase

If you’ve changed your mind about a purchase and the transaction is still showing up as pending, you may be able to more easily cancel it with the merchant. Contact the merchant as soon as possible to see if you can get a credit card refund before the transaction officially posts to your account.

Recommended: Does Applying for a Credit Card Hurt Your Credit Score?

How Long Do Pending Credit Card Transactions Take?

Pending credit card transactions will typically stay in a pending state for up to three days., After the initial pending period, they will either post to your account, getting added to your total credit card balance, or fall off, in the case of a temporary hold.

In certain rare cases, some pending transactions may stay on your account for a longer time. If that has happened to you, reach out to your credit card issuer to see what options you have.

How Does a Pending Charge Affect My Balance?

Any pending charges do not count toward or affect your statement balance. This means that they won’t be included in your required payment or the amount of credit card purchase interest that you’re potentially charged.

However, pending charges do typically count against your total available credit (there’s a difference between credit card available and current balance). This could mean you have less available to spend than you might otherwise think.

Recommended: When Are Credit Card Payments Due?

Tips for Canceling a Pending Credit Card Charge

Because pending credit card charges have not officially been posted to your account, you generally can’t cancel them by doing a credit card chargeback with your issuer. Instead, if you want to dispute credit card charges that are still pending, you’ll need to contact the merchant directly.

If the merchant is not willing to cancel the charge, you can follow up with the credit card company once the charge is posted to your account.

Recommended: Tips for Using a Credit Card Responsibly

The Takeaway

It is common for new charges to show up as pending when they’re first created. This may be because the merchant is still processing the transaction or due to the placement of a temporary hold until the transaction is completed (such as with a hotel or rental car). Pending charges do not count toward your statement balance, but they usually do reduce your total available credit. Pending transactions generally either post to or fall off of your account within around three days.

Looking for a new credit card? Consider credit card options that can make your money work for you. See if you're prequalified for a SoFi Credit Card.

Enjoy unlimited cash back rewards with fewer restrictions.

FAQ

Are pending credit card charges included in the current balance?

Pending credit card charges are not usually included in your current credit card balance. This means they are not part of the calculation of your minimum payment due or interest charges. However, pending charges may affect the total amount of credit that you have available to you.

Do pending transactions show on credit card statements?

Pending transactions do not typically appear on your credit card statement as charges that are included in your statement balance. That means that any pending transactions that you have will not be subject to credit card purchase interest charges or credit card fees. You will not be charged fees or interest until the charge actually posts to your account.

Can you pay off pending transactions on a credit card?

Because pending transactions are not officially posted to your account, you won’t be able to make payments against them. One reason for this is that pending charges are by their nature temporary, so it’s possible they may end up posting for a different amount or being removed completely before they hit your account. You’ll want to keep an eye on your account to see what happens when a pending transaction actually posts.


Photo credit: iStock/damircudic

SoFi Credit Cards are issued by SoFi Bank, N.A. pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

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What to Do When a Family Member Uses Your Credit Card Unauthorized

What to Do When a Family Member Uses Your Credit Card Unauthorized

Dealing with unauthorized credit card charges by family members or friends can get complicated. Your credit card issuer may want you to file a police report and even take legal action against the person who made the charges. You’ll have to decide whether it’s worth potentially damaging your relationship with your family member or friend.

One of the main advantages of using a credit card for purchases is that, in many cases, you’re not liable for fraudulent charges. If your card is lost or stolen, usually, all it takes is a quick chat with your credit card issuer to resolve the issue. While this likely means you won’t be liable for a relative’s charges made without permission, read on to learn more about managing this scenario.

Key Points

•   With many credit card providers, you are not liable for unauthorized or fraudulent charges to your card.

•   Federal law also limits your liability for unauthorized charges under the Fair Credit Billing Act and the Electronic Fund Transfer Act.

•   Keeping your card in your possession and monitoring your bank and credit card accounts can help you avoid unauthorized use of your card.

•   If fraudulent charges are made to your card, you can contact your card issuer and request a refund, and you can also file a police report.

•   It’s important to dispute any unauthorized charges with your card issuer as soon as possible.

Authorized vs Unauthorized Credit Card Charges

While you are responsible for paying back any authorized credit card charges, in many cases, you will not need to cover any unauthorized charges.

Credit cards generally come with a 0% liability guarantee, meaning that you’re not liable for any unauthorized or fraudulent charges that were made with your credit card or account information. This can help protect you against credit card scams and other fraudulent activity, as well as charges made to your card without your permission.

Recommended: Does Applying for a Credit Card Hurt Your Credit Score?

There are two main federal laws that help to protect you against unauthorized use of your credit card or account information:

•   Fair Credit Billing Act (FCBA): This law limits your liability for unauthorized credit card charges to $50, though many card issuers lower your liability to $0 for all unauthorized charges.

•   Electronic Fund Transfer Act (EFTA): Sometimes referred to as Reg E, this law limits liability for ATM transactions or debit card charges, among other types of transactions, if it’s reported within 60 days.

Recommended: What Is a Charge Card?

Tips for Handling Accidental Possession of Credit Cards

One effective thing you can do to help avoid unauthorized use of your credit card by a third party is to keep it in your possession. Make sure you know where your credit cards are at all times, especially if you have teens or other adults living in your home.

It’s also a great idea to regularly monitor your bank accounts and credit card accounts. That way, you can spot any unauthorized charges quickly.

Tips for Handling Unauthorized Credit Card Charges

If unauthorized charges were made to your credit card, here are some tips for how to handle the situation.

Contact Your Credit Card Issuer

The first thing you’ll want to do if you spot an unauthorized credit card charge on your account is to contact your credit card issuer. You can do this by calling the number printed on the back of your credit card or contacting your issuer through your online account.

Request a Refund

As the refund process may vary slightly by issuer, the customer service representative you talk with can help you figure out how to request one. A refund is also sometimes referred to as a credit card chargeback. In many cases, the bank may provisionally credit your account while investigating fraudulent charges. If it cannot complete the investigation within 10 business days, it must generally provide provisional credit.

File a Police Report

In some cases, your bank or credit card company may request you to fill out a police report. In other cases, the card issuer may file a police report themselves. This can make the situation complicated if it’s a friend or family member who made the unauthorized charges.

Disputing Credit Card Charges

Disputing credit card charges is another term for reporting unauthorized or fraudulent activity on your account. When you dispute a credit card charge, you’re letting the card issuer know that you believe you should not be responsible for paying that particular charge. It’s important to dispute any fraudulent charges as soon as possible.

Recommended: Tips for Using a Credit Card Responsibly

Reporting Unauthorized Credit Card Use

It’s good financial practice to regularly review your bank and credit card accounts for a number of reasons. One reason is to report any unauthorized credit card use as soon as you see it. When handling fraudulent charges, it’s important to report them immediately and then let your bank or credit card company investigate them.

Recommended: How to Avoid Interest on a Credit Card

Tips for Avoiding Credit Card Fraud and Unauthorized Use

There are two things that you’ll want to do to avoid unauthorized use on your credit card:

•   First, make sure that you keep track of your cards and don’t leave them where someone else might use them.

•   Second, regularly monitor your bank and credit card accounts. That way, you can report any unauthorized use to avoid being liable for any credit card purchase interest charges that may accrue otherwise.

The Takeaway

Federal law limits consumers’ liability for fraudulent or unauthorized charges, and many credit cards have a $0 fraud liability policy. So if you do have any unauthorized or fraudulent charges, make sure to report them to your credit card issuer right away.

Where this situation can get complicated is if it’s a friend or family member who made the unauthorized charge. In the case of unauthorized use of a credit card by a family member or friend, you’ll need to decide whether to try to get the money back directly from that individual or report the charge to your card issuer, which may mean filing a police report.

Looking for a new credit card? Consider credit card options that can make your money work for you. See if you're prequalified for a SoFi Credit Card.

Enjoy unlimited cash back rewards with fewer restrictions.

FAQ

Who is liable for unauthorized credit card charges?

Federal law limits a consumer’s liability for credit card charges and credit card fees stemming from unauthorized use. If you see a charge on your credit card account that you don’t recognize, make sure to report it to your card issuer as soon as possible.

How do credit cards investigate unauthorized charges?

Credit card companies have a variety of different ways that they investigate unauthorized charges. They may contact the merchant, review video from the purchase, or check online activity. In some cases, they may work with local law enforcement and/or pursue criminal charges.

Should you report a family member for unauthorized credit card use?

Whether or not you report a family member for unauthorized credit card use depends on the situation. Keep in mind that reporting a family member for unauthorized credit card use may lead to the card issuer pressing charges against them for fraud. So, depending on your relationship, you may not want to report your family member to the card issuer and instead try to get the money back directly from them.


Photo credit: iStock/Erdark

SoFi Credit Cards are issued by SoFi Bank, N.A. pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

This article is not intended to be legal advice. Please consult an attorney for advice.

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What’s a Credit Bureau? Examining the Top 3 Bureaus

What’s a Credit Bureau? Examining the Top 3 Bureaus

Credit bureaus are companies that gather and store credit-related information on millions of consumers in the United States. There are three major credit bureaus, or credit reporting agencies: Equifax®, Experian®, and TransUnion®.

The information collected by the credit bureaus is used to make financial decisions that have a major impact on the lives of many Americans. While credit bureaus themselves don’t make lending decisions, lenders typically rely on the information that credit bureaus provide to judge individuals’ creditworthiness.

Key Points

•   Credit bureaus collect and maintain credit-related information about consumers and provide credit reports to authorized users.

•   The three major U.S. credit bureaus are Equifax, Experian, and TransUnion.

•   Credit reports typically include information such as account balances, payment history, public records, and credit inquiries.

•   Lenders, landlords, and other authorized parties may use credit reports to help evaluate creditworthiness and financial risk.

•   The Fair Credit Reporting Act (FCRA) regulates credit bureaus and gives consumers important rights, including access to their credit reports.

What Is a Credit Bureau?

A credit bureau is a company that gathers credit and debt information about consumers. The three major credit bureaus in the U.S., Equifax, Experian, and TransUnion, also sell credit reports and credit scores to creditors, such as credit card issuers and mortgage lenders.

Credit bureaus keep a database of historical financial records about consumers. This may include information such as the total number of credit or loan accounts you have open, your current account balances, and your payment history.

Recommended: Does Applying for a Credit Card Hurt Your Credit Score?

How Does a Credit Bureau Work?

Credit bureaus work by detailing and cataloging credit and loan transactions. The bureaus get their information from a variety of sources, including public records and information reported by lenders.

Not all third parties report to each of the three bureaus, which is why you may see different information on credit reports provided by different bureaus. If a lender wants one report that has information from all three major credit bureaus, they’ll need to get a tri-merge credit report.

Why Are Credit Bureaus Important?

Credit bureaus serve an important role in the overall financial markets. While credit bureaus do not make lending decisions themselves, they provide historical financial information on consumers to potential lenders and creditors. This information is used by potential lenders when deciding whether or not to issue you credit, which is why it’s important to regularly review your credit report. It’s also wise to dispute a credit report if there’s any incorrect information.

Credit Bureau Regulations

The Fair Credit Reporting Act (FCRA) regulates the credit bureaus and helps ensure that consumers are protected. One part of the FCRA states that information held by each credit bureau cannot be given to someone without authorization or a valid purpose. The FCRA also has a provision that gives every American the ability to see their credit report for free at least once per year.

The 3 Major Credit Bureaus

As previously mentioned, there are three major credit bureaus in the U.S. While not the only credit bureaus in the country, these are the three credit bureaus that dominate the collection and dispersal of information.

Equifax

Equifax was founded in 1899 and is headquartered in Atlanta, Georgia. With 15,000 employees in total, Equifax operates in 24 countries.

Experian

Experian traces its roots back to 1826 and is the result of several merged and acquired companies. Headquartered in Dublin, Ireland, Experian currently has over 23,300 employees working in 32 countries around the world.

TransUnion

TransUnion was formed in 1968 by the Union Tank Car Company, a railcar leasing operation. Shortly afterward, it acquired the Credit Bureau of Cook County and got into the credit reporting business. TransUnion currently serves over 30 countries on five continents.

What Information Do the Credit Bureaus Monitor?

Generally speaking, credit bureaus monitor credit and debt information. For example, a credit card issuer might share the number of financial accounts you have, when you opened or closed them, your maximum credit line for each account, and/or your payment history, including whether you pay your credit card bills when they are due. Credit bureaus may also collect information on debt collections and bankruptcies in your financial history.

How Do Credit Bureaus Use Your Information?

The credit bureaus themselves do not use your information to make any lending or financial decisions. Instead, the credit bureaus simply store and catalog this information. Credit bureaus then sell access to the credit data, allowing lenders and other potential creditors to view information about borrowers for permitted purposes.

When credit card companies report to credit bureaus, the information they provide is added to the credit report for that consumer. This is why credit reports are constantly changing and updating, leading to credit score updates. As such, companies often regularly purchase reports and scores for their current customers.

What Is a Credit Report?

A credit report shares information about how you, as a consumer, have handled your credit accounts. It contains identifying information about you, such as names you have used, places you have lived, your birth date, and your Social Security Number.

Additionally, a credit report shows information about the different types of credit accounts or credit tradelines that you have or have had. More specifically, this information can include details on payment history, account balances, and credit limits, as well as any derogatory marks, such as late payments, civil lawsuits, or bankruptcies.

Information Included in a Credit Report

Credit reports typically contain the following:

•   Identifying information: This includes your name, address, phone number, birth date, and Social Security number. You may also find information on your current and previous places of employment.

•   Credit summary: This portion of your credit report details any accounts you have, such as credit cards, mortgages, or other loans. Information will include the date the account was opened, the account balance, the highest balance, the credit limit or loan amount, the payment status, and the payment history.

•   Public records: Your credit report also contains information pulled from public records, such as bankruptcies or debt collections. You’ll also see payment defaults and late payments noted.

•   Credit inquiries: In your credit report, you can also see any party that’s requested your credit report within the last two years. This could come from a credit card or loan you applied for.

When reading a credit report, it’s important to make sure that the information on it is valid and accurate. Incorrect or inaccurate information on a credit report can lead to higher interest rates or credit denials.

Recommended: How to Avoid Interest on a Credit Card

Who Uses Credit Reports?

Credit reports are primarily used by potential lenders or creditors. This might include banks, credit card issuers, or other lenders. Landlords and employers are two other groups that often pull credit reports.

Lenders and creditors use credit reports to assess how creditworthy you are, which may help them determine whether to extend you credit (and at what rate). In the case of landlords and employers, your credit report may help them determine whether to offer housing or an employment opportunity.

What Else Do Credit Bureaus Do?

The main role and responsibility of credit bureaus is to provide credit information to potential lenders and creditors, for a fee. In addition to this main business model, credit bureaus also provide consumers with access to credit reports. This is to remain in compliance with the Fair Credit Reporting Act.

Recommended: Tips for Using a Credit Card Responsibly

Some Other Credit Bureaus

In the United States, the big three credit bureaus are Equifax, Experian, and TransUnion. These three companies also maintain credit information in other countries. However, outside of the U.S., there are also country-specific credit bureaus. For example, there’s SCHUFA in Germany and UC in Sweden.

Credit Bureaus vs Credit Rating Agencies

Confused about what credit bureaus vs. credit rating agencies are? While both credit bureaus and credit rating agencies provide information on creditworthiness, there are some key differences to be aware of:

Credit Bureaus

Credit Rating Agencies

Focus primarily on individual consumers Rate corporations
Use three-digit credit scores Use letters, such as AAA or BB
Include Experian, Equifax, and TransUnion as the top three credit bureaus Include Moody’s, Standard & Poor’s (S&P), and Fitch Ratings as the major credit rating agencies

The Takeaway

Credit bureaus gather, maintain, and collate credit information about millions of consumers throughout the United States and across the world. Lenders and potential creditors use this information to make decisions about whether to extend credit, as well as how much and at what rate. In the U.S., the three major credit bureaus are Equifax, Experian, and TransUnion. Any new credit card that you open will appear on your credit report maintained by one or more of these credit bureaus.

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FAQ

Do you need all three credit scores from the major credit bureaus?

Not necessarily. Because each of the major credit bureaus uses different sources of information, you may have slightly different information on each credit report, and each credit bureau also uses the information they have differently in calculating an overall credit score. Because of this, some lenders prefer what is called a tri-merge credit report, which is one report that has information from all three major credit bureaus.

How many credit reporting agencies are there?

There are hundreds of credit reporting agencies throughout the world, each with a different focus. In the United States, there are three main credit reporting agencies or credit bureaus: Equifax, Experian, and TransUnion.

Which credit bureau is used the most?

Although Experian is the largest credit reporting agency, Equifax and TransUnion are generally considered to be just as reliable and accurate. There’s not one credit bureau that is necessarily used the most. Instead, it varies by geographical region and the preference of the lender or creditor asking for the credit report.

Why doesn’t my report show a credit score?

There may be a variety of reasons why your credit report doesn’t show a credit score. One of the most common reasons is that the credit bureau does not have enough financial information about you to make an accurate decision. When your credit information updates, your credit score updates as well.


Photo credit: iStock/damircudic

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