The Startup Curing The Chaos At Your Vet

By: Anneken Tappe · September 01, 2023 · Reading Time: 2 minutes


Otto, a practice management system, is here to solve the chaos of veterinary clinics.

The company’s recent rebranding from TeleVet comes with a fresh injection of $43 million in Series B funding led by Mercury Fund. Otto’s system handles everything from scheduling to after-hours triage to digital prescription refills. The startup claims to integrate seamlessly with existing platforms, freeing up to eight hours a week for veterinary teams.

The company hopes to break even by 2025. With a 600% increase in their customer base, growing to over 8,000 new veterinary clinics in the past year, they’re well on their way.

Fur-midable Challenges

The pet population is multiplying like bunnies, according to Otto CEO Zeynep Young. But care clinics are doing the opposite: As the number of pets grows, the number of vets dwindles.

The root cause appears to largely be professional burnout. Even if clinics were to hire more staff, the underlying issues won’t be solved without technological intervention, Young says.

Otto wants to be more than just another one-size-fits-all software solution. It aims to partner with veterinary clinics to address the real challenges these clinics face.

The Otto Effect

Otto’s approach is already showing promising results. In addition to expanding its user base, the company has also strengthened clinics’ customer relationships, cutting the number of no-shows by half. Call volume at clinics has also dropped by about 70% due to Otto’s automated prompts for routine requests, freeing up valuable time for petcare employees.

If it continues to find success, Otto could make happy bunnies of veterinarians, pet parents, and furry friends alike.

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