Hyro Imagines AI-Powered Hospital Waiting Rooms

The Raise

Hyro is an artificial intelligence startup developing an AI-powered administrative assistant for the healthcare industry.

The AI company’s software is designed to automate highly repetitive tasks prevalent in hospitals and doctor’s offices. These include scheduling appointments, filling prescriptions, and searching through physician directories.

Hyro just announced a $20 million raise in a Series B round led by Liberty Mutual, Macquarie Capital, and Black Opal. The latest fundraising round brings Hyro’s total valuation to $35 million.

Lending a Hand

The healthcare industry has experienced significant staffing issues since the start of the pandemic. By some estimates, almost 90% of medical practices struggled to find front-of-office staff over the past year. And others say the healthcare field has lost some 20% of its workforce.

Hyro’s tech isn’t intended to replace healthcare workers. It simply aims to make existing employees’ jobs easier by automating monotonous tasks. The AI tool essentially acts as a first line of defense by fielding incoming requests and determining whether to forward them to a human, direct the customer to relevant resources, or complete the task itself.

With this new raise, Hyro plans to continue investing in its tool and ramp up spending on its marketing and sales efforts.

AI’s Growing Role

The concept of using AI technology for customer service is nothing new. In fact, there are many existing companies purporting to offer a similar service to Hyro’s.

But if you’ve ever been met with a robocaller while attempting to contact customer service, you know automating consumer-facing roles isn’t always a step up. Hyro is betting AI is the missing link needed to take the technology to the next level.

If Hyro’s solution becomes widespread, you might reschedule your next doctor’s appointment with a robot. If the solution works as intended, you might not even realize it.

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