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Carrying a balance on a card can impact your credit — sometimes in negative ways. For instance, having a large balance can drive up your credit utilization rate, which impacts your credit score. And if you rack up too high of a balance on your credit card, you run the risk of starting to fall behind on payments.

Learn more about how keeping a balance can impact your credit score and your financial health.

What to Know About Carrying a Balance on Your Credit Card

When you carry a credit card balance, that means you did not pay off your last statement balance in full. Technically, you only have to make the minimum monthly payment by the due date to avoid a late fee. However, when you carry a balance, you’ll start to accrue interest on the unpaid amount.

Interest can add up quickly. For instance, say you have a credit card balance of $5,000 and your credit card’s annual percentage rate (APR) is 24%. If you were to make monthly payments of $200, it would take you about 36 months to pay off the full amount, and you’d pay a grand sum of $2,000 in interest.

Unfortunately, it’s not an uncommon scenario. In fact, with the U.S. now leading the world in outstanding credit card debt, at $1.23 trillion in total, credit card interest caps have become a hot topic. A bipartisan bill proposed a temporary 10% cap on credit card interest rates, to help control spiraling debt.

While opinions are divided on interest rate caps, there are already other options that offer lower-interest rates and potentially shorter pay-off timelines, such as personal loans.

💡 Quick Tip: There is a lot of debate around credit card interest caps, currently. For those carrying high-interest credit card debt, however, one of the shortest paths to debt relief is switching to a lower-interest personal loan. With a SoFi credit card consolidation loan, every payment brings you closer to financial freedom.

What Happens to Your Credit Score When You Carry a Balance?

Carrying a balance will cause your credit utilization to go up. Credit utilization compares your balance against your total credit limit across all of your cards, and it’s expressed as a percentage. For example, let’s say you have a balance of $1,000, and your total credit limit is $10,000. Your credit utilization would be 10%.

This matters because credit utilization is a major factor considered among popular consumer credit scoring models, such as the VantageScore and FICO®, where it makes up 30% of your score. Generally, it’s advised to keep your credit utilization below 30% to avoid adverse effects to your score, though the lower, the better.

Situations in Which Carrying a Balance Isn’t Worth It

Sometimes, carrying a balance can give you a bit of breathing room to pay off a large purchase. But often, it’s not worth the potential effects on your credit score.

Your Credit Utilization Is Too High

If your credit utilization is too high because you’re carrying a large balance, it can hurt your score. Aim to pay off your credit card bill as soon as possible, rather than adding to your existing balance. That way, you’ll give your credit card a chance to bounce back.

Your Interest Rate Is High

If your balance is on a credit card with a high annual percentage rate (APR), you’ll want to think twice before carrying it. In general, credit cards tend to have higher interest rates than other types of debt, which is why credit card debt is hard to pay off. Plus, credit card interest accrues on a daily basis, so it’s easy for a balance to balloon.

You Can’t Keep Up With Payments

If you’re carrying a high balance, it’s probably best to keep your credit card balance to a minimum rather than adding to it and risking falling behind. The consequences of credit card late payment can include paying late fees, having your account sent to collections, and suffering potential impacts to your credit score.

When Will You Be Charged Interest on Your Credit Card Balance?

The majority of credit cards offer a grace period. During this time, you won’t be charged any interest. This grace period usually extends from the date your billing statement is issued to the credit card payment due date, and it’s typically at least 21 days long.

Once the grace period ends, you’ll be charged interest on your balance. Most credit card interest is compounded daily. In other words, each day interest will get charged to your account based on that day’s balance.

Advantages of Paying Off Your Credit Card on Time

Unsure of whether to pay off your credit card or keep a balance? Here’s the case for paying off your credit card on time and in full:

•   Avoid late fees and other consequences: Should you miss making your credit card minimum payment by the due date, you’ll get charged a late fee. The Consumer Financial Protection Bureau has worked to lower these from an average of $32 to $8 as of mid 2024. Beyond that charge, late payments of more than 30 days can get reported to the credit bureaus, affecting your credit score. You could also see an increase in your credit card APR.

•   Skip paying interest: Perhaps one of the biggest advantages of paying off your credit card balance in full is that you’ll avoid paying any interest. Thanks to the grace period, credit card interest only starts to accrue if you carry a remaining balance after the statement due date. Some credit cards even reward you for paying on-time, lowering the APR after a period of on-time monthly payments of at least the minimum due.

•   Dodge credit card debt: Paying off your statement balance in full will get you into the habit of only charging your credit card how much you can afford to pay. Plus, you’ll avoid the possibility of debt starting to pile up if you stay on top of your payments.

•   Lower your credit utilization: Another perk of paying off your credit card on time and in full is that it will lower your credit utilization rate. A lower credit utilization rate can positively affect your credit score — a rule of thumb to keep in mind if you’re working on building credit.

What Is the Best Way to Pay Off a Credit Card Balance?

The “best” way to pay off a credit card balance is whichever method works best for you and your unique financial situation. Some common ways to go about paying off a credit card balance, or making it easier to pay, include:

•   Paying promptly in full: If possible, pay your credit card balance in full each month. This will prevent you from paying interest, as well as getting hit with potential late fees if you fall behind.

•   Making early or multiple payments: Another option is to make an early payment. Paying off all or part of your balance before the due date lowers your credit utilization, which in turn can positively affect your credit score.

•   Adjusting your payment date: Reach out to your credit card issuer to see if you can move your credit card payment due date so that it’s easier for you to to stay on time with your payments. For instance, you might set your due date for right after you usually get paid.

•   Considering the debt snowball or debt avalanche payoff method: If you’re staring down a mountain of debt, consider one of two popular debt payoff strategies. With the debt snowball method, you pay off the card with the lowest balance first. Once that’s knocked out, you move to paying down the card with the next-highest balance. The debt avalanche method, on the other hand, is where you start with paying down the card with the highest interest rate. Once you get that card paid off, you focus on the card with the next highest interest rate and so on, until all of your debt is paid down.

Recommended: How Credit Card Payments Work

What to Do if You Need to Carry a Balance

Sometimes it’s just not feasible to pay down your credit card balance in a single month. If that’s your situation, here’s what to do to make sure you stay on top of your debt and can pay it off sooner rather than later:

•   Make at least the minimum payment: Falling behind on your payments can negatively impact your credit score, so make sure you’re at least making the minimum payment on time. This will also allow you to avoid getting hit with any late fees, not to mention the potential danger of your credit card issuer increasing your APR or worse, your account getting sent to collections.

•   Consider credit card debt consolidation: If you’re carrying a balance across a handful of different types of credit cards with high-interest rates, you might consider debt consolidation. With this approach, you’d effectively lump together your debts into a new loan. The potential advantages of doing this include paying it off quicker and saving in interest, depending on the terms of your loan.

One popular option, as mentioned above, are lower-interest personal loans. With fixed rates and set repayment terms, personal loans may help you pay down your debt sooner. Personal loan interest rates average 10-12%, compared to 20%-25% for credit cards.

•   Look into a debt management plan: Another option is to work with a third-party organization to create a debt management plan. You’d then make a single monthly payment to the organization. The organization might be able to negotiate on your behalf with credit card companies for lower monthly payments or a lower interest rate. A potential downside of a debt management plan is that it might require you to close your accounts until your balances are paid off, which could affect your credit score.

•   Research the option of a balance transfer: When you use a balance transfer credit card to move over your outstanding balances, you might be able to take advantage of a promotional APR that’s sometimes as low as 0%. If you can pay off your credit card before the promotional period ends, it could save you in interest fees. Note that you generally need good credit to qualify though (in other words, if you’re still establishing credit, this might not be the right option for you).

The Takeaway

Carrying a balance isn’t necessary to help build your credit score, and in some cases, it can hurt your score. If you need to carry a balance, make it a priority to at least make your minimum monthly payments and aim to pay down your balance in full as soon as you can.

Whether you're looking to build credit, apply for a new credit card, or save money with the cards you have, it's important to understand the options that are best for you. Learn more about credit cards by exploring this credit card guide.

Looking for a new credit card? Consider credit card options that can make your money work for you. See if you're prequalified for a SoFi Credit Card.

FAQ

Should I carry a balance or pay off credit cards?

Ideally, you should aim to pay off your balance in full each month. That way, you won’t pay any interest. Plus, you’ll lower your credit utilization and improve your history of on-time payments, both of which are factors that determine your credit score.

How much of a balance is ideal for me to keep on my credit card?

The lower the balance, the better. Contrary to popular belief, carrying a balance will not help your credit, so there is no benefit in doing so. You should pay off your credit cards in full as quickly as possible. And if you do need to carry a balance, consider a balance transfer, credit card consolidation, or debt management plan.

Is it advisable to keep a zero balance on a credit card?

Yes, keeping your balance at zero will help you to build your credit or maintain a strong score. Plus, it will keep your credit usage low, and you won’t pay any interest.

What amount is too much of a balance on a credit card?

There’s no specific, one-size-fits-all amount. Rather, a credit card balance becomes too high if it brings up your credit utilization to over 30%, or if you have trouble keeping up with payments.

Photo credit: iStock/Delmaine Donson

Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.

This content is provided for informational and educational purposes only and should not be construed as financial advice.

Disclaimer: Many factors affect your credit scores and the interest rates you may receive. SoFi is not a Credit Repair Organization as defined under federal or state law, including the Credit Repair Organizations Act. SoFi does not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating. For details, see the FTC’s website .

Third-Party Brand Mentions: No brands, products, or companies mentioned are affiliated with SoFi, nor do they endorse or sponsor this article. Third-party trademarks referenced herein are property of their respective owners.

Third Party Trademarks: Certified Financial Planner Board of Standards Center for Financial Planning, Inc. owns and licenses the certification marks CFP®, CERTIFIED FINANCIAL PLANNER®

SoFi Credit Cards are issued by SoFi Bank, N.A. pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

SOCC-Q125-020

The average credit card debt for Millennials, who are primarily in their 30s, is almost $7,000 as of 2025, according to Experian®. That, however, only tells part of the story about what America owes on their plastic.

Credit card debt in America is a significant issue, with combined balances topping $1.21 trillion in the second quarter of 2025, per the Federal Reserve Bank of New York. You probably are aware that credit card debt is high-interest debt and can be hard to pay off.

If you are wondering how your balance compares to those of other people your age, to see how you stack up, read on for a decade-by-decade review of what Americans owe.

Credit Card Debt for Millennials

Welcome to your 30s, which can be a time that many people are establishing their adult lives. What does that mean? Possibly home ownership (or outfitting your rental home), having a family and paying for the kids’ expenses, traveling, dinners out with friends, and maybe new clothes because, congrats, you snagged a new job.

Some of these changes will impact your overall debt by age, but consider just your debt related to using your plastic. Your evolving lifestyle can cost you.

The average credit card debt for Millennials (those born between 1981 and 1996) is currently $6,961, significantly more than the $3,493 owed by Gen Z, those who were born between 1997 and 2012. You should consider not only how this figure can impact your overall financial life, but also how it can affect your credit rating. You’ll want to take note of your credit utilization ratio, or how much of your credit limit your balance represents, as you work to keep your profile in good shape. Financial experts suggest this number stay at or below 30%.

Recommended: What Is the Trump Credit Card Interest Cap?

Credit Card Debt for Gen X

Gen X, or those Americans born between 1965 and 1980, have on average, $9,600 in credit card debt, which is the highest for the age groups reviewed here. Many Generation X-ers have bought houses, cars, and started families. They are increasingly consuming and, as life gets busier, growing financial demands can encourage the growth of credit card debt.

As consumers are more and more stabilized in their lifestyle and careers, they tend to grow more comfortable spending money they can’t immediately repay. Additionally, at this age, people may be focused on financing children’s education, which can make paying off their credit card balances a lesser priority.

What’s more, saving for retirement is likely to be a primary focus at this age. For those trying to fatten up their nest egg, paying off credit card debt may move to the back burner.

Credit Card Debt for Baby Boomers

This age group owes an average of $6,795 in credit card debt, a bit less than Millennials. Many people in this age range are over the crest of their expenses as a parent or as a homeowner.

However, as time passes, medical expenses can grow, and those can be put on their credit card and grow their debt.

Recommended: Tips for Using a Credit Card Responsibly

Ways to Pay Off Your Credit Card Debt

As you plan to pay off your credit cards, it’s important not to underestimate the challenges of your mid-to-late 30s. With growing responsibilities and increasingly complicated finances, it can be easy to fall into debt.

It’s important to organize your budget in a way that allows you to make monthly payments to reduce and eventually eliminate debt while still accumulating savings.

Also, knowing when credit card payments are due and paying them promptly is an important facet of maintaining your financial wellness.

•   One strategy that may be worth trying is the debt snowball method, where you prioritize repayment on your debts from the debt with the smallest amount to the debt with the largest amount, regardless of their interest rates. (While still making minimum payments on all other debts, of course.)

When you pay off the debt with the smallest amount, focus the money you were spending on those payments into the debt with the next lowest balance. This method builds in small rewards, helping to give you momentum to continue making payments. This method is all about giving yourself a mental boost in order to pay off your debt faster.

The idea is that the feeling of knocking out a debt balance — however small — will propel you toward paying down the next smallest balance. The con, however, is that you could end up paying more interest with the snowball method, because you’re tackling your smallest loan balance as opposed to your highest interest debt.

•   The other popular payoff method, the debt avalanche method, encourages the borrower to pay off the loan with their highest interest rate first. While you don’t get that psychological boost that comes with knocking out small debts quickly, paying off your highest interest loans first is the more cost-effective solution of the two.

•   Another option to consider is to apply for a personal loan. Personal loans are loans that can be used for almost any purpose, whether that’s home improvement, covering unexpected medical expenses, or paying off credit card debt.

Personal loans can be a way to get ahead of debt, since interest rates are typically competitive, especially when compared to high-interest credit cards. A personal loan allows you to consolidate debt — simplifying multiple monthly payments with different credit card companies into one monthly payment.

•   Another strategy to pay off credit card debt is, of course, to cut down on expenses and tighten your budget. When it comes to paying off debt, organization is key.

Pick one of the different budgeting methods that suits you best. Make sure you are tracking both your income and your expenses. Take a look at your monthly purchases and try categorizing them into different areas. With some strategic planning, small changes can add up to make a big difference.

💡 Quick Tip:  Wherever you stand on the proposed Trump credit card interest cap, one of the best strategies to pay down high-interest credit card debt is to secure a lower interest rate. A SoFi personal loan for credit card debt can provide a cheaper, faster, and predictable way to pay off debt.

The Takeaway

Credit card debt is a serious financial issue for many Americans, and Millennials, who are primarily in their 30s, tend to carry the highest amount of this kind of debt. Ways to deal with this kind of debt include budgeting wisely, trying debt payoff methods, and debt consolidation loans. If you decide that a debt consolidation personal loan is your best option, shop around, and see what kinds of offers you qualify for from different lenders.

Credit cards have an average APR of 20%–25%, and your balance can sit for years with almost no principal reduction. Personal loan interest rates average 12%, with a guaranteed payoff date in 2 to 7 years. If you’re carrying a balance of $5,000 or more on a high-interest credit card, consider a SoFi Personal Loan instead. See your rate in minutes.

FAQ

How much credit card debt do most people in their 30s carry?

According to data from Experian, Millennials, who are primarily in their 30s, carry almost $7,000 in credit card debt per person.

Which generation has the most credit card debt per person?

Members of Gen X, with an average of $9,600 in credit card debt per person, has the highest level of credit card debt.

What are ways to get out of credit card debt?

Options to pay off credit card debt include trying different budgeting methods and apps to curtail spending; utilizing such techniques as the snowball or avalanche approaches to paying down debt, and taking out a personal loan for debt consolidation.

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SOPL-Q425-016

Revolving credit and non-revolving lines of credit are two financial instruments that allow you to access a specific amount of money upfront.

With revolving credit, a borrower can continually access funds up to their credit limit and then, once they repay those funds, their available credit will get replenished. The line of credit remains open for use until either the borrower or lender closes it. On the other hand, a line of credit that’s non-revolving is a one-time arrangement — after the borrower spends the set credit limit and pays off the amount in full, their account will be closed.

Understanding Revolving Credit and How It Works

Revolving credit offers the ability to use a particular sum of money over and over again. You’re usually given a credit limit, and you can spend up to that limit. As you make payments to your account, your available credit increases once again.

One example of revolving credit is a credit card. You have an initial credit limit and can continue to make charges to your card as long as your total balance stays below your credit limit. As you make payments, you can continue to use your credit card each month.

Recommended: How to Avoid Interest on a Credit Card

Pros and Cons of Revolving Credit

The biggest upside of revolving credit is that you can use the money over and over again, as long as you continually pay down your balances. This setup can be helpful if you have short-term expenses to cover, as you’ll have a pool of money you can dip into and then quickly repay. Plus, you’ll only accrue interest charges and make payments on the amount you actually use. You can usually keep your interest at zero if you repay the full amount you borrowed every month.

There are a few cons to revolving credit though. For one, they may have higher interest rates compared to some other types of loans, such as traditional installment loans. High-interest credit cards have an average APR of about 20%–25%. In fact, in light of today’s high rates, a temporary 10% credit card interest cap was recently proposed, though the future of credit card caps is unclear. Non-revolving credit options typically have lower interest rates, however. Personal loans, for example, have an average APR of about 10-12%, as well as fixed rates.

In addition, your revolving credit may come with annual fees. There’s also the potential to negatively impact your credit if you don’t use revolving credit responsibly, as you could drive up your credit utilization rate by using too much of your available credit limit.

Understanding a Line of Credit and How It Works

A line of credit, such as a personal line of credit, can be either revolving or non-revolving. If it’s a non-revolving line of credit, you have access to the initial sum of money, but once you spend it, you won’t be able to access it any more. Otherwise, non-revolving lines of credit function similarly to revolving credit lines.

How Is a Credit Line Determined?

The credit line that you receive through a line of credit or a credit card is determined by the issuer. This determination is based on their evaluation of a number of different factors. Specifically, a lender may review your credit history as tracked by your credit report, employment and income, and any previous credit you’ve had with them. They may also use proprietary algorithms to determine how much credit to extend.

What Credit Score Is Needed for a Credit Line?

Generally speaking, the higher your credit score, the better the chance that you’ll be approved for a credit line. You will also often get a lower interest rate the higher your credit score. This is another reason why it’s a good financial practice to work toward maintaining and/or building your credit score.

Calculating Interest on a Credit Line

Most credit lines and forms of revolving credit (such as different types of credit cards) charge interest for any amount that remains outstanding after the statement due date.

The interest rate you’re charged is determined by the card issuer and the terms of your credit line. If you pay off your credit line in full by the statement due date, you may not owe any interest at all. But if you have an outstanding balance, you’ll likely be charged interest on the total balance that remains. Those interest rates can typically be quite high.

💡 Quick Tip: Credit card interest rates average 20%-25%, versus 12% for a personal loan. And with loan repayment terms of 2 to 7 years, you’ll pay down your debt faster. With a SoFi personal loan for credit card debt, who needs credit card rate caps?

Pros and Cons of Line of Credit

One pro of a line of credit is that you may be able to have multiple lines of credit. These may be with different banks or through different products that are issued by the same bank. Another upside is that non-revolving lines of credit tend to have lower interest rates, and they’re often for higher amounts compared to revolving credit.

However, a downside of a non-revolving line of credit is that you’re only able to access your credit line once. Even if you make payments toward your balance, you won’t be able to access your money again, like you would with revolving credit. If for whatever reason you decide you’d like to borrow additional funds, you’ll have to go through the hassle of another application and approval process.

Similarities Between Revolving Credit and Lines of Credit

It’s important to note that a line of credit may either be revolving debt or non-revolving. So it’s possible that a particular line of credit will also be revolving credit and share all of its similarities.

Another similarity between revolving credit and a line of credit is that they both allow you to access a specific amount of money (your credit limit) upfront.

Differences Between Revolving Credit and Lines of Credit

The biggest difference between revolving credit and a non-revolving line of credit lies in how often you can access it. With revolving credit, you can access the money in your credit line as often as you need, as long as your total balance remains below your available credit limit. With a non-revolving line of credit, however, you can only access your available credit one time.

Recommended: Difference Between a Personal Line of Credit and a Credit Card

Lines of Credit vs Traditional Loans

Lines of credit differ from traditional loans in a few key areas, and it’s important to understand the differences.

With a line of credit, you have control over when and how you access your money — you don’t have to take it all at once. If your line of credit is a revolving line, you can even access your money repeatedly, as long as your total balance is below your credit limit.

Meanwhile, with a traditional installment loan, you get all of your money in one lump sum, usually at or near the date of closing. You’ll then pay a fixed amount each month until your loan is completely paid off. Mortgages and many personal loans are often considered traditional loans.

The Takeaway

Both revolving credit and non-revolving lines of credit offer access to funds, though there are key differences between revolving credit and a line of credit. With a non-revolving line of credit, you can only access the total amount of money once. In contrast, revolving credit allows you to access the money multiple times, as long as the outstanding amount is less than your total available credit amount. A credit card is considered one form of revolving credit.

Whether you're looking to build credit, apply for a new credit card, or save money with the cards you have, it's important to understand the options that are best for you. Learn more about credit cards by exploring this credit card guide.

Looking for a new credit card? Consider credit card options that can make your money work for you. See if you're prequalified for a SoFi Credit Card.

FAQ

What’s the difference between an installment loan and a revolving line of credit?

A revolving line of credit and an installment loan are different ways to access money. With an installment loan, you get all your money upfront and then make fixed monthly payments for the term of the loan. With a revolving line of credit, you’re given a credit limit and can then choose to access however much of that limit you need, only paying interest on your outstanding balance.

Can mismanagement of my revolving credit damage my credit score?

Yes, it is possible to damage your credit if you don’t manage your revolving credit responsibly. For example, missing payments or keeping a high balance on a revolving line of credit can both have negative effects.

What is the duration of a revolving line of credit?

Your revolving line of credit typically will remain open until either you or the lender decides to close it. There are several reasons a lender may close a revolving line of credit without a borrower’s permission, including a prolonged period of inactivity, a history of late or missed payments, breached terms of the agreement, or repeated spending over the credit limit.

How does interest work for revolving credit?

Typically, borrowers will only pay interest on the amount they’ve accessed from their line of credit. Interest charges generally only apply to any balance that remains after the statement due date.

Photo credit: iStock/GCShutter

Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.

This content is provided for informational and educational purposes only and should not be construed as financial advice.

Disclaimer: Many factors affect your credit scores and the interest rates you may receive. SoFi is not a Credit Repair Organization as defined under federal or state law, including the Credit Repair Organizations Act. SoFi does not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating. For details, see the FTC’s website .

Third Party Trademarks: Certified Financial Planner Board of Standards Center for Financial Planning, Inc. owns and licenses the certification marks CFP®, CERTIFIED FINANCIAL PLANNER®

SoFi Credit Cards are issued by SoFi Bank, N.A. pursuant to license by Mastercard® International Incorporated and can be used everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

SOCC-Q125-024

If a debt goes unpaid for long enough, it can eventually end up with a collection agency. That’s when the aggressive phone calls and letters usually start. Hearing from a debt collector can feel stressful, overwhelming, and even scary. However, it doesn’t have to be. Understanding how debt collection agencies work — and what your rights are — can help you navigate a difficult situation with more confidence and less panic.

Below, we break down what collection agencies actually do, how they’re different from debt buyers, what steps you should take if you’re contacted, and how this process can affect your credit.

How Does Debt Collection Work?

Debt collection is the process of pursuing payment on overdue debts. Having a “debt in collections” means the original creditor (such as a credit card company, an auto lender, or a utility) has sent the debt to a third-party person or agency to collect it.

Typically, a debt doesn’t go to collections if you miss one payment. If nonpayment goes on for a while (typically 90 to 180 days), however, the original creditor may decide to give up trying to collect from you and write the debt off as a loss. This process is known as a charge-off. At that point, they will usually do one of two things: assign the debt to a third-party debt collection agency or sell it to a debt buyer.

Once the debt is transferred or sold, the collection process intensifies. You may start receiving letters, phone calls, or emails from the debt collector. Their goal is to recover as much of the debt as possible, either in full, through a payment plan, or via a negotiated settlement.

💡 Quick Tip: Everyone’s talking about capping credit card interest rates. But it’s easy to swap high-interest debt for a lower-interest personal loan. SoFi credit card consolidation loans are so popular because they’re cheaper, safer, and more transparent.

What Is a Debt Collector?

A debt collector is any individual or company whose primary job is to recover money owed on delinquent accounts. They might be part of a collection agency, a law firm specializing in collections, or an in-house department of the original creditor.

Under the Fair Debt Collection Practices Act, debt settlement companies are required to follow strict guidelines when contacting consumers. They are prohibited from using abusive, deceptive, or unfair practices. For example, they can’t call before 8 a.m. or after 9 p.m., harass you, or misrepresent themselves.

Recommended: What Is the Difference Between Personal Loan vs Credit Card Debt?

What Do Collection Agencies Do?

Collection agencies work on behalf of creditors to recover unpaid debts. Generally the way they make money is by receiving a percentage — usually between 25% and 50% — of the amount they recover. Commissions tend to be on the higher end of that range for older debts, since they are more difficult to collect.

Collection agencies can — and do — use a variety of tactics to recover funds, including:

•  Calling you at home or work

•  Sending letters, text, or emails

•  Contacting you through social media

•  Showing up at your front door

•  Contacting your friends and family to confirm your contact information (they can’t do this more than once, however, or reveal why they need the information)

•  Take you to court to recover a past-due debt

When dealing with collections, it’s important to keep in mind that there is a statute of limitations on debt. Collectors generally have between three to six years to file a lawsuit over old debts (the timeline varies by where you live and type of debt). The clock starts when your debt was first recorded delinquent. After the statute of limitations ends, a collection agency cannot legally sue you for the debt. They can, however, still hound you for the money.

How Is This Different from a Debt Buyer?

A debt buyer doesn’t work for the creditor like a debt collection agency does. They buy debts that have been charged off by creditors, sometimes buying a collection of old debts from a single creditor. How much these collectors pay for debt varies but it can be as little as a few cents on the dollar.

Because debt collectors own the debt, they generally have more freedom to negotiate than collection agencies that are merely collecting on someone else’s behalf. Also because they often pay so little for debt, any recovery can represent a profit.

Like debt collection agencies, debt buyers sometimes use aggressive tactics to collect a debt. However, they are subject to the same state and federal laws designed to protect borrowers from harassment.

Recommended: Credit Card Debt Collection: What Is It and How Does It Work?

How to Deal With a Debt in Collections

Finding out that a debt is in collections can be alarming. However, taking deliberate, informed steps can help protect your finances and your rights.

Verify the Debt

Before paying anything, it’s important to always verify the debt. Debt collectors are required by law to send you a debt validation notice within five days of contacting you. This notice should include:

•  The debt collector’s name and address

•  The name of the creditor

•  The amount owed

•  What to do if you don’t think it’s your debt

•  Your debt collection rights

If you’re unsure about the validity of the debt or the amount, send a written request for verification within 30 days. This forces the agency to provide documentation proving the debt is legitimate. If the debt is not valid, you can dispute it with the collector.

Negotiate a Payment Plan or Settlement

If the debt is legitimate, consider negotiating. Many collectors are willing to accept a lump-sum settlement for less than the full balance, especially if they purchased the debt cheaply. Alternatively, you might be able to arrange a payment plan that fits your budget.

When negotiating, be sure to consider your financial situation and avoid agreeing to any terms you can’t realistically meet. Once you sign off on a payment plan or make a payment on old debt, it restarts the clock on the statute of limitations.

Get Agreements in Writing

Before sending any money to a collection agency, make sure you have a written agreement that outlines the terms. This document should specify the amount to be paid, the payment schedule, and whether the agency will report the account as “paid in full” or “settled” to credit bureaus.

Getting agreements in writing protects you from future disputes and ensures you have proof of compliance.

How Does a Debt in Collections Affect Your Credit?

Missed payments on a debt already negatively impact your credit profile. When a debt goes into collections, the situation typically worsens.

When the original creditor decides to stop trying to collect on your debt and closes your account, the charge-off goes on your credit report. Once the debt goes to collections and the debt collector sends you a notice, the collector will create a new collection account, which also lands on your credit report.

Both the charge-off and the collection account are negative entries, and can cause an immediate drop in your credit scores of 50 to 100 points, possibly more.

While paying the debt collector will not remove the collection account from your credit report, it’s generally a good idea to do so. For one reason, some newer credit scoring models ignore collection accounts with a zero balance. Potential lenders also tend to view paid-off collection accounts more favorably when they check your credit report as part of a credit application. On top of that, you’ll no longer be harassed by the debt collection company.

Alternatives to Debt Collection Agencies

You can avoid having debt land in collections by taking steps to manage and pay down existing debt. Here are some strategies to consider.

Consumer Credit Counseling Services

Nonprofit credit counseling agencies offer free or low-cost services to help you gain better control of your finances. You can often get counseling, budgeting advice, and credit education from a certified counselor free of charge.

For an added fee, a counselor can also set up a debt management plan. This means they will negotiate with creditors on your behalf to lower your interest rates and fees and establish a payment plan that works for you. They then consolidate your payments into one monthly amount. You make a single payment to the counseling agency, which distributes the funds to your creditors.

Debt Settlement

If you’re more than 90 days past due on a debt and suffering financial hardship, you might consider debt settlement, also known as debt relief. This is a strategy where you negotiate with your creditors to lower your debt in return for one lump sum payment. You can try this yourself or hire a debt settlement company, though the latter often charges high fees and may not guarantee success.

Just keep in mind that settling a debt can negatively affect your credit file, since settled accounts stay on your credit report for up to seven years. However, for those overwhelmed by debt, it may be preferable to ongoing collections or bankruptcy.

Debt Consolidation

Debt consolidation involves combining multiple debts — typically high-interest debts like credit card balances — into a single loan or credit account. The main goal with this debt payoff strategy is to simplify repayment and potentially lower the interest rate or monthly payments. Some common ways to consolidate debt include:

•   Debt consolidation loans: These are essentially personal loans that are used to pay off other debts and rates tend to be lower than credit cards.

•   Balance transfer credit cards: These are credit cards that let you move balances from others cards; some offer a 0% introductory rate.

•   Home equity loans or lines of credit: This involves borrowing against your home equity to pay off debts.

Before you consolidate debt, it’s important to look closely at rates and any added fees to make sure the move will be cost effective.

💡 Quick Tip: Before choosing a personal loan, ask about the lender’s fees: origination, prepayment, late fees, etc. One question can save you many dollars.

Bankruptcy as a Last Resort

Personal bankruptcy is a legal process designed to provide relief for people facing severe financial difficulties who are unable to repay their debts. There are two main types for individuals:

•   Chapter 7: This allows you to discharge most types of unsecured debt, such as credit card balances and medical bills, but you must first liquidate non-exempt assets to repay as much of the debt as possible.

•   Chapter 13: This allows you to restructure your debt under a new repayment plan that usually spans three to five years.

Keep in mind that bankruptcy has serious long-term credit consequences. It stays on your credit report for seven to 10 years (seven for Chapter 13 and 10 for Chapter 7), making future borrowing more difficult.

The Takeaway

If you’ve gotten a phone call or letter from a debt collector, it’s important to understand how debt collection agencies work and how to handle debt in collections. Ignoring a collector won’t make the debt go away. Instead, it’s better to gather as much information as possible to make informed decisions.

If you’re struggling with multiple high-interest debts, keep in mind that there are options available to help regain control of your finances.

Credit cards have an average APR of 20%–25%, and your balance can sit for years with almost no principal reduction. Personal loan interest rates average 12%, with a guaranteed payoff date in 2 to 7 years. If you’re carrying a balance of $5,000 or more on a high-interest credit card, consider a SoFi Personal Loan instead. See your rate in minutes.

FAQ

What rights do you have when dealing with a collection agency?

When dealing with a collection agency, you have rights under the Fair Debt Collection Practices Act. Collectors must treat you fairly and cannot harass, threaten, or lie to you. They must identify themselves, provide proof of the debt if requested, and cannot contact you at inconvenient times (such as before 8 a.m. or after 9 p.m.). You also have the right to request all communication in writing and to dispute the debt within 30 days of first contact.

Can a debt collector sue you or garnish wages?

Yes, a debt collector can sue you for unpaid debt. If they win the lawsuit, they may obtain a court judgment allowing wage garnishment. However, collectors must notify you and give you a chance to respond. State and federal laws also limit how much a creditor can garnish from your wages. Always respond to legal notices promptly, and consider speaking with an attorney or credit counselor if you’re being sued over a debt.

How do you remove a collection from your credit report?

To remove a collection from your credit report, start by checking if it’s accurate. If it’s incorrect or too old (over seven years), you can dispute it with the credit bureau. For valid collections you’ve paid, you might request a “goodwill deletion” after you’ve paid it. This involves calling or writing to the collection agency and asking to have the account deleted as a gesture of goodwill. They don’t have to comply, but they might.

Does paying off collections improve your credit score?

It might. Some credit scoring models consider accounts in collections, even if they are paid. However, newer FICO and VantageScore models ignore paid collections, which means paying them off can be beneficial. Regardless, settling or paying off collections looks better to lenders and can help you qualify for credit in the future. It also prevents further action, like lawsuits. Always ask for a written confirmation of payment or settlement.

What’s the difference between a debt collector and a debt buyer?

A debt collector is a company hired by a creditor to collect money on their behalf. They don’t own the debt but earn a fee or commission for collecting payment. A debt buyer, on the other hand, purchases delinquent debts from original creditors, often for pennies on the dollar, and then owns the debt outright. Your rights remain the same under both.

SoFi Loan Products
SoFi loans are originated by SoFi Bank, N.A., NMLS #696891 (Member FDIC). For additional product-specific legal and licensing information, see SoFi.com/legal. Equal Housing Lender.

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While paying off your credit cards can have a positive effect on your credit profile, this isn’t always the case. Depending on the strategy you use to wipe away your debt, you could (inadvertently) do some damage to your scores. This could make it harder to get a mortgage, car loan, or even a rental agreement in the future. Here’s what you need to know to pay down your credit obligations while protecting your credit.

What Not to Do: Ignoring Credit Card Debt

When it comes to credit card debt, the consequences of avoidance and procrastination are steep, both to your financial well-being and to your credit scores. Here’s a look at the potential fallout.

•  Interest charges will pile up: Generally, the longer you avoid paying down your debt, the more interest will accrue. The average interest rate on credit cards as of July 2025 is 20.13%. This means that even if your debt isn’t growing through new purchases, interest alone can make your balance balloon over time.

•  Late fees and credit damage: Credit card issuers usually charge fees if you don’t make the minimum payment by the due date. After 30 days of no payment, your issuer will likely report the missed payment to the credit bureaus, which can do significant damage to your credit profile.

•  Debt collection and legal consequences: Ignoring credit card debt for too long could lead to the debt being sent to a collection agency, a third party that can be aggressive in pursuing repayment. In extreme cases, your creditors might sue you, potentially leading to wage garnishment or seizure of personal assets.

Best Ways to Pay off Debt Without Hurting Credit

When managed carefully, paying off debt can actually have a positive impact on your credit profile. The key is to use tactics that reduce your balances without negatively impacting your payment history, credit utilization, or credit mix.

Consolidate Credit Card Debt

Credit card consolidation involves combining multiple debts into a single loan, such as a debt consolidation loan, ideally with a lower interest rate. This approach can make repayment more manageable and may reduce the total interest you pay. You’ll still need to make consistent monthly payments, but streamlining your bills into one can reduce your chances of missing a due date.

As long as you make on-time payments, your credit profile may benefit from the reduced credit utilization and positive payment history.

💡 Quick Tip: Everyone’s talking about capping credit card interest rates. But it’s easy to swap high-interest debt for a lower-interest personal loan. SoFi credit card consolidation loans are so popular because they’re cheaper, safer, and more transparent.

Balance Transfer

A balance transfer involves moving high-interest credit card debt to a new card with a lower interest rate — ideally one with a 0% introductory annual percentage rate (APR). This strategy can give you a temporary break from interest charges, allowing you to pay off the principal more quickly.

To avoid credit score harm, don’t close old cards after transferring the balance — doing so can reduce your available credit and increase your utilization ratio. It’s also important to pay off the balance before the promotional period ends, or you may face high interest rates (again). Some balance transfer cards offer a 0% APR for as long as 20 months.

Automate Payments

Late or missed payments are among the biggest threats to your credit scores. Automating payments ensures your minimums are paid on time every month, which protects your payment history, a key factor in your credit score.

You can set up automatic payments through your bank or directly with your credit card issuer. You can always make additional manual payments to reduce the balance faster.

Debt Snowball vs. Debt Avalanche Payoff Strategies

One of the best ways to pay off debt without hurting credit is to use a DIY payoff plan. Here are two popular strategies for whittling down multiple debts:

•  Debt avalanche method: Here, you make extra payments on the credit card with the highest interest rate first, while making minimum payments on the others. Once the highest-rate card is paid off, you funnel those extra funds toward the card with the next-highest rate, and so on. This strategy minimizes the amount of interest you’ll pay over time.

•  Debt snowball method: With this approach, you put extra payments toward the card with the smallest balance first, while making minimum payments on the others. When that card is cleared, you focus on paying off the next-smallest balance, and so on. This gives you quick wins and a psychological boost, which can help you stay motivated.

Negotiating and Settling Credit Card Debt

Sometimes, repayment in full isn’t realistic. In those cases, negotiating with your creditor may provide relief while minimizing damage to your credit.

Workout Agreement

With this arrangement, the credit card company may agree to lower your interest rate or temporarily waive interest altogether. They may also be willing to take additional steps to make it easier for you to repay your debt, such as waiving past late fees or lowering your minimum payment.

Because this agreement is informal and not reported as negative to credit bureaus, it can help you pay off debt without hurting your credit, provided you uphold your end of the deal.

Debt Settlement

In a debt settlement, the credit card company agrees to accept less than the full amount you owe, forgive the rest, and close the account. While this might seem appealing, a debt settlement comes with consequences. A settled debt becomes a negative entry on your credit report, where it can stay for seven years. You’ll want to consider debt settlement as a last-resort option, and also be cautious of third party settlement companies that charge high fees or make unrealistic promises.

Hardship Agreement

Some card issuers offer a hardship or forbearance program for borrowers who are experiencing a temporary financial setback, such as a job loss, illness, or injury. Under these programs, the company may agree to lower your interest rate, even temporarily suspend payments. Keep in mind that the issuer might freeze your account while you’re enrolled, which means you won’t be able to use your card. Also, if the plan extends your repayment term, it could increase the total amount of interest you pay.

While a hardship program typically doesn’t impact your credit, it could if the card issuer decides to close your account or lower your available credit.

What Is the Statute of Limitations on Credit Card Debt?

The statute of limitations on debt governs how long a creditor or collection agency can sue you for nonpayment of a debt. The statute of limitations on credit card debt varies from state to state, but is typically between three and six years. Once the statute of limitations has passed, debt collectors can’t win a court order for repayment.

Even if your credit card debt is past the statute of limitations, however, it doesn’t magically disappear. Negative entries — such as late or missed payments, accounts sent to collections, and accounts not paid as agreed — generally stay on your credit report for seven years. These negative marks can lower your credit scores, making it hard to qualify for new credit cards and loans with attractive rates and terms in the future.

Does Credit Card Debt Consolidation Hurt Your Credit?

Debt consolidation can cause a temporary dip in your credit scores, mostly due to the hard inquiry from the loan application and the new account appearing on your report. However, the long-term effects are often positive if you manage the new loan responsibly.

By reducing your credit utilization ratio and maintaining on-time payments, debt consolidation can have a net positive effect on your credit profile over time. The key is to avoid racking up new balances while paying off the consolidated loan.

Recommended: What Is a Credit Card Interest Cap?

How to Consolidate Credit Card Debt Without Hurting Your Credit

The right strategy can help you consolidate debt while protecting or even building your credit.

Consider Debt Consolidation Options

Start by exploring the types of consolidation available — personal loans, balance transfer credit cards, and home equity loans/lines of credit (HELOCs) can all be used to pay off your credit cards and streamline repayment. It’s important to compare interest rates, terms, and fees to find the best fit for your situation.

An online debt consolidation calculator can show you exactly how much interest you could save by paying off your existing credit card (or cards) with a new loan or line of credit.

Get Prequalified

Before applying, see if you can prequalify for a consolidation loan. Prequalification uses a soft credit inquiry and won’t impact your score. It can give you an idea of the interest rate and terms you might receive and help you make an informed choice before formally applying for the loan.

Stop Using Your Credit Cards

Once you consolidate your balances, it’s a good idea to stop or limit use of your consolidated cards. While it’s wise to keep those accounts open (to maintain your credit history and limit), continuing to run up balances on those cards can lead to even more debt, undermining the purpose of consolidation and damaging your credit utilization ratio.

Pay Bills On Time

Payment history is generally the most important factor in your credit scores — it makes up 35% of your overall FICO® credit score. So paying your consolidated loan or transferred balance on time is critical. Even a single late payment can lead to a negative mark on your credit reports and undo some of your progress.

Set up reminders or automate payments to stay on track and build positive credit habits.

Recommended: FICO Score vs Credit Score

The Takeaway

Credit card debt can be a major financial burden, but it doesn’t have to ruin your credit or your financial future. By facing your debt and adopting a planned approach, you can gradually reduce what you owe. Whether you choose to use a paydown strategy (like avalanche or snowball), negotiate with creditors, or explore a consolidation loan, there are various strategies to help you regain control of your finances while protecting — and ultimately building — your credit.

Whether or not you agree that credit card interest rates should be capped, one thing is undeniable: Credit cards are keeping people in debt because the math is stacked against you. If you’re carrying a balance of $5,000 or more on a high-interest credit card, consider a SoFi Personal Loan instead. SoFi offers lower fixed rates and same-day funding for qualified applicants. See your rate in minutes.

FAQ

Can paying off credit card debt improve my credit score?

Paying off credit card debt can have a positive impact on your credit profile. It lowers your credit utilization ratio (the percentage of available credit you’re currently using), which is a major factor in your credit scores. A lower utilization rate suggests responsible credit management. Making consistent, on-time payments while reducing debt also adds to your positive payment history, which is another key factor in your scores.

Will settling credit card debt hurt my credit?

Settling credit card debt can negatively impact your credit, at least temporarily. When you settle a debt for less than the full amount owed, it may be reported to the credit bureaus as “settled” rather than “paid in full.” This status indicates that you didn’t repay the full debt and the entry can remain on your credit report for up to seven years. However, settling is still better than leaving debts unpaid or going into default.

How long does credit card debt stay on your credit report?

Negative information related to credit card debt — such as late payments, charge-offs, and collection accounts — generally remains on your credit report for seven years. However, positive information — like closed accounts paid as agreed — can stay on your report for up to ten years, helping your credit history. Active accounts in good standing stay on your report as long as the account is open and the lender is reporting it to the credit bureaus.

Is using a personal loan to pay off credit cards a good idea?

Using a personal loan to pay off credit cards can be a smart move if the loan offers a lower interest rate. This strategy, known as debt consolidation, can simplify payments and reduce interest costs. It can also improve your credit utilization ratio (the percentage of available credit you are currently using), which is factored into your credit scores. However, it’s important to have a solid repayment plan and avoid taking on more credit card debt, or the benefits could be short-lived.

What is the best way to pay down high-interest credit card debt?

One of the best ways to pay down high-interest credit card debt is using the avalanche method. This involves making extra payments on the card with the highest interest rate while making minimum payments on others. Once that card is paid off, you funnel the extra payment to the card with the next-highest rate, and so on. This minimizes the total interest paid over time. Another good option is to transfer your balances to a card with 0% introductory APR or a lower-interest personal loan. Whichever method you choose, consistent, above-minimum payments and avoiding new debt are key to getting ahead.

SoFi Loan Products
SoFi loans are originated by SoFi Bank, N.A., NMLS #696891 (Member FDIC). For additional product-specific legal and licensing information, see SoFi.com/legal. Equal Housing Lender.

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