What Happens if a Money Order Is Lost?
Table of Contents
A money order is a secure form of paper payment that’s paid for upfront. When one gets lost, you may be able to get a refund if it hasn’t been cashed yet. In this situation, it’s important to act quickly and keep your paperwork organized. You may also need to pay a fee to get your money back. If the money order has been cashed, however, you may be out of luck.
Below, you’ll learn what steps to take if a money order is lost so you can manage your finances as effectively as possible.
Key Points
• A money order is a secure paper payment that can be refunded if lost and not cashed, though fees may apply.
• Acting quickly and keeping paperwork organized is crucial if a money order is lost.
• Contact the issuer to check the status and possibly replace or cancel a lost money order.
• Each issuer has a different process for handling lost money orders, often involving fees.
• If a money order has been cashed, recovering the funds is typically not possible.
Currently, SoFi does not offer members money orders.
Tracking Money Orders
Knowing how to track a money order is crucial, especially if you suspect that your money order is lost or stolen — or if you suspect you’re a victim of a money order scam.
When you purchase a money order, you typically use cash, a debit card connected to your checking account, or a traveler’s check (you usually can’t use a credit card). You’ll receive a receipt with a serial number or money order number. The issuer of the money order usually has a website where you can enter this number to determine if the money order has been cashed.
If the money order hasn’t been cashed and you think it was lost or possibly stolen en route to its recipient, you’ll need this tracking number to replace or cancel the money order.
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What Happens if You Lose a Money Order?
If you lose a money order, you may be able to work with the issuer to replace or cancel it (for a fee). Each issuer has its own process, which is detailed on its website.
However, if the money order has already been cashed, you typically won’t be able to recover the funds (more on that below).
Worth noting: Because money orders have the payee’s name and address on them, it’s difficult for the wrong person to cash a money order that doesn’t belong to them. This makes money orders significantly safer than sending cash.
Here’s what happens if you lose a money order from each of the major issuers:
USPS
The U.S. Postal Service (USPS) has affordable money orders (as low as $2.55), but if yours has been lost or stolen, you can’t cancel it if it’s already been cashed. If it hasn’t been cashed, the USPS will replace it or issue a refund.
You’ll need the serial number, the post office number of the branch where you purchased it, and the dollar amount in order to track the money order on the U.S. Postal Service website. This process can take up to 30 days.
If you learn that the money order hasn’t been deposited, you can start a Money Order Inquiry. The USPS website advises customers to start the inquiry at a post office branch and then check up on the process online. It usually costs $21 in processing fees to replace the money order, and the process can take up to 60 days. The same process can yield results even if you don’t have your original receipt.
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Western Union
Before attempting to cancel a money order with Western Union, customers are instructed to call 1-800-999-9660 to check the payment’s status.
Western Union allows you to cancel money orders that haven’t been deposited. You’ll be issued a refund in roughly 30 days (additional time may be needed for it to arrive by mail.).
To start the process, fill out the Money Order Customer Request form on the Western Union website using the details on your receipt. There’s currently no fee for this request if a money order has a face value under $5, a $5 fee for money orders that are more than $5 but less than $100, and a fee of $15 for those with a face value of more than $100.
If you don’t have the receipt, you won’t be able to request a refund.
MoneyGram
When you purchase a money order at a retail location, the issuer might be MoneyGram. Like the USPS, MoneyGram doesn’t offer refunds on money orders that have been cashed or deposited. If the money order hasn’t been cashed, you can fill out a replacement or refund form.
You can track the status of a money order on the MoneyGram website if you have the serial number and dollar amount.
The replacement money order takes seven business days to process (and you can track that status online as well). The fee for this service is $25 for money orders of $50 or more or 50% of the face value for those under $50.
If you’re trying to track a MoneyGram money order and don’t have your receipt with the necessary information, you won’t be able to proceed with the replacement process.
Bank or Credit Union
If you purchased a money order at a specific bank or credit union, you can contact that financial institution, over the phone or in person, to ask how to track your money order. There’s a good deal of variation among financial institutions, so you can also ask them to advise you on the process, timeline, and fees for replacing or canceling a lost money order.
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Replacing or Canceling a Lost Money Order
As you’ve learned, each issuer has its own guidelines for replacing or canceling a lost money order. However, there’s a common set of actions to take in each instance.
Here’s what to do if you lose a money order:
1. Tracking the Money Order
First and foremost, issuers want you to track the money order before anything else. If you discover it has been cashed, you can’t move forward with the rest of these steps.
2. Getting in Touch With the Issuer
Getting in touch with the issuer to understand your options is a good next step. Some issuers may let you take action over the phone or in person, and others may direct you to a replacement or cancellation form online.
3. Filling Out a Request Form
To cancel or replace the money order, you’ll often have to fill out a form online. Depending on the issuer, you’ll need information such as:
• The serial or money order number
• The dollar amount
• The name and location where you purchased the money order
Issuers may have options for canceling a money order even if you don’t have all this information. The fees and processing times for doing so may increase due to the additional work required to trace the money order.
4. Paying a Replacement or Cancellation Fee
No matter where you purchased the money order, you’ll likely have to pay a fee to replace or cancel it. The fee is usually around $15, though it can be higher if you don’t have your receipt.
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What Happens if Your Money Order Was Cashed?
If your money order has already been cashed, there’s usually no way of getting your money back. However, you may still want the issuer to provide a copy of the money order so that you can use it to file a bank fraud claim or talk to law enforcement.
Depositing Money Orders
If you received a money order as payment and aren’t sure what to do, you have multiple options for depositing or cashing the money order.
• Banks and credit unions are a smart option. If you take it to your personal bank, you may be able to deposit the money straight into your bank account.
• You may also be able to cash your money order at a check-cashing location, a Western Union branch, or the post office.
• You might be able to cash a money order at a grocery store. Walmart will cash Western Union and MoneyGram money orders.
Depending on where you cash the money order, you might have to pay a fee. For example, at Walmart, you may pay $4 to cash up to $1,000, which is the usual face value limit for individual money orders.
The Takeaway
Money orders are typically a safe way to send money to friends, family, and businesses. However, money orders can get lost or stolen. What happens next will depend on whether the money order has been cashed yet. If your money order is missing and hasn’t been cashed yet, you may be able to recover the money — for a fee. If it’s been cashed, you’re typically out of luck and can’t cancel it and/or get a refund.
FAQ
Can a lost money order be traced?
A money order can’t be traced. Like a personal check, a money order is a piece of paper without any embedded tracking technology or digital trail. The only way you can track a money order is if it’s deposited — at which point it’s too late to try to cancel or replace it.
Can you get a money order reprinted?
If you’ve lost a money order and it hasn’t been deposited, it may be possible to have it reprinted. Fees may be involved. You’ll need to contact the issuer and follow their steps for replacing or canceling the money order.
How do you claim a lost money order?
If you believe your money order is lost or stolen, contact the issuer to check its status. You’ll need information from the receipt. If you don’t have these details, the issuer may be able to retrieve them, often for a fee.
Each issuer has its own process. For instance, the U.S. Postal Service (USPS) requires that you visit a post office in person and start a Money Order Inquiry. Western Union allows you to fill out a form online. Expect to pay a fee — and if the money order has already been deposited, you can’t cancel or replace it.
How can you see who cashed a money order?
While you can’t see who cashed a money order, you can determine if it’s been cashed. Each money order issuer has its own process for tracking, but they’ll usually need information from the receipt, such as the money order number and dollar amount. Contact the issuer (check their website or app, or call customer service) if you’re not sure where to start. Also, if you’ve lost or misplaced the receipt, you may be able to track that information down with the issuer’s help and for a fee.
Photo credit: iStock/MichaelPenhallow
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