What Are Membership Rewards and How Does It Work?
From airlines to banks to retailers, many of the best-known companies now offer loyalty programs. The details of these programs vary widely, but they all serve the same purpose: to attract new followers and reward repeat customers with special membership perks.
Since membership rewards programs are so widespread, it’s worth understanding how they work. Here’s an overview.
Key Points
• Membership rewards programs offer various benefits to customers who repeatedly engage with certain products and services.
• Members earn rewards points through such actions as making purchases, referring friends to the program, and participating in online events or other activities.
• Rewards points can be redeemed for valuable benefits such as cash back, merchandise discounts, travel miles, gift cards, or exclusive experiences tailored to member preferences.
• Premium membership tiers often require higher fees but unlock special privileges like priority customer service, complimentary shipping, and early access to new product launches.
• Additional perks available through membership programs may include members-only content, exclusive discounts, free merchandise, and access to special events or promotional opportunities.
What Are Membership Rewards?
Membership rewards are incentives that a company offers its customers as encouragement to use its products or services again and again.
Companies find membership rewards systems—known as loyalty programs—to be effective in identifying, wooing, and keeping customers. In fact, the vast majority (85%) of consumers say loyalty programs make them more likely to continue shopping with those brands.
Some loyalty programs are free, while others charge their members a subscription fee. A membership subscription to SoFi Plus, for example, costs $10 a month to subscribe, or you can qualify for complimentary membership through eligible direct deposit or qualifying deposits through March 2026.1
Many loyalty programs have membership tiers or status levels. Members who qualify for a higher tier can access more valuable rewards. To ascend to those tiers, however, a member may have to earn a certain number of rewards points, pay higher fees, or both.
How Do Membership Rewards Work?
Despite their many variations, membership rewards programs are all fundamentally similar. The core principle is simple. Consumers enroll in loyalty programs to gain rewards, which they earn by accumulating rewards points.
Members can typically rack up rewards points by taking actions: making purchases, referring friends, engaging with online events, and so on. Those who earn a given number of rewards points can trade them for benefits as set out in the membership agreement. (We’ll touch on specific benefits later in this article.)
Aside from points, members may also qualify for cash back rewards or discounts on merchandise or services. Premium membership tiers—possibly requiring a higher fee—may give them access to special benefits such as free shipping or priority service.
Credit cards in particular emphasize loyalty programs. Cardholders can gain credit card points by spending a specified amount of money each month or quarter.
And opportunities to earn points are easy to find. Members can pile up points by using a rewards credit card regularly for shopping, dining out, travel costs, household expenses, and other things.
Some people try to game the membership rewards system by credit card churning. Churning involves opening a credit card account to snag sign-up rewards and then promptly closing it. The practice isn’t illegal, but it is risky. Not only could multiple hard credit pulls in a short time be harmful to your credit score, but also, issuers are likely to deny future card applications if you’ve opened too many accounts in the last year or two.
Recommended: 10 Credit Card Rules You Should Know
Benefits of Membership Rewards Programs
Rewards programs don’t work unless they can attract and hold members. So the benefits need to be noteworthy, useful, and not too hard to earn.
For example, the SoFi Plus Smart Card rewards users with points equal to 5% cash back rewards2 on money spent at grocery stores.
In general, an easy way to earn points is through credit card bonus offers to newcomers or big spenders. For instance, Discover gives new cardholders double the cash back they’ve earned during their first year.
An advantage of credit cards that are affiliated with airlines or hotels is that rewards points can often be converted to airline miles. An abundance of miles can often be redeemed for deals on flights, hotels, or vacation packages, strong incentives for the avid traveler.
People who choose cash back rewards points can use them to reduce their outstanding account balance. The value of the points will generally show up as an account statement credit.
Other benefits you can get with a membership subscription or credit card rewards might include discounts, gift cards, free merchandise, members-only content, early access to new products, or perks like free shipping.
In some cases, just being a member of a loyalty program gives you access to certain benefits. For example, SoFi Plus members are eligible to take part in SoFi Plus Experiences. Among the awards are VIP access to NFL and NBA games, concert tickets, and passes to music festivals.
Examples of Membership Rewards Programs
The countless membership rewards programs out there offer a universe of benefits. Here are several familiar variations.
Frequent flyer miles are a familiar type of membership rewards program. Members accumulate miles they can redeem for award tickets, upgrades to business or first class, free wifi, and more.
Some banks feature rewards checking accounts. (As of this writing, SoFi does not.) Account holders who meet certain conditions—such as direct deposit amounts, a defined average balance, or a minimum number of transactions—may get cash back, fee reimbursements, shopping discounts, or points you can convert to airline miles.
SoFi Plus is a paid rewards program for customers of SoFi Bank. The program provides qualifying members with extras that range from cash back and deposit matching to higher interest rates on savings accounts and professional financial planning sessions.
In another example, cosmetics retailer Sephora sponsors the Beauty Insider program, with its Insider, VIB, and Rouge tiers. Members earn points by making purchases. In return for their loyalty, they may receive trial-sized product samples, birthday gift sets, free shipping, and more.
Amazon Prime, which doesn’t issue rewards points, shows there can be a difference between subscriptions and membership. Subscribers who pay the $14.99 per month (or $139 per year) can enjoy convenience bonuses for shoppers, free fast shipping, unlimited photo storage, grocery discounts, low-cost prescriptions, and access to extensive video, audiobook, and music libraries. Additional monthly fees unlock further benefits. By contrast, membership loyalty programs foster engagement and connection among people with similar interests.
Ways to Earn Membership Rewards
After you’ve become a member of a brand, card, or store, the obvious way to earn rewards points is by making purchases in those domains. But you may find that the loyalty program offers other, more creative ways to earn rewards, such as:
• Check-ins that give you points just for visiting the store
• Providing personal details so that the program has a profile of you
• Signing up for the brand’s newsletter
• Boosting the brand’s social media presence by reposting or sharing its content
• Reviewing products or taking surveys
• Referring new customers who sign up or make a purchase
• Attending members-only events or workshops
• Doing gamified tasks that award you points or point multipliers
If you have signed up for the newsletter or subscribed to the company’s social media feed, you’ll very likely be informed about additional ways to earn rewards.
Membership Rewards Tips
• Make sure you understand the program’s rules. To maximize credit card rewards, read through all the promotional materials for your loyalty program. You may find that it awards points for actions you hadn’t thought of.
• Track your progress. Check in regularly to the program’s tracker app or a dedicated website to see your points tally and your progress toward premium tiers.
• Learn new ways to earn points. You may find that you can pick up rewards points or bonuses by referring new members, reviewing products, providing survey feedback, participating in social media, or something else. Your program should keep you posted on promotional offers.
• Keep track of expiration dates. Be sure to use accumulated rewards points before they expire.
• Find out the easiest way to redeem rewards points. Your program will have instructions and conditions for redeeming your rewards points. You may be able to do this through a dedicated app, account page, or website portal.
• Don’t settle for rewards you don’t care about. Instead, aim to redeem rewards points for something you actually want. This may be cash back, product discounts, or access to exclusive events such as SoFi Plus Experiences. Small perks like product samples or free delivery may be easier to earn.
The Takeaway
Membership rewards programs operate by encouraging members to accumulate points through various actions—such as making purchases or referrals—which can then be redeemed for valuable benefits such as cash back, discounts, travel miles, or exclusive experiences. Members who opt for non-cash rewards frequently get more purchasing power for their points than they’d have with cash back.
FAQ
What is the difference between subscription and membership?
In general, subscriptions offer continuous access to products or services for a recurring fee. Examples might include streaming video or meal kits. After you subscribe, you typically don’t earn points or rewards for taking any particular action.
Membership programs, by contrast, tend to incorporate loyalty features. These might be rewards for repeat purchases (e.g., buy nine sandwiches and the tenth one is free), premium tiers with more valuable awards, gift cards, branded merchandise, or the like.
Do membership rewards expire?
It depends. Some programs may offer lifetime membership points to retain customers. In other cases, points may expire after a set period (such as 12 or 24 months) or on a rolling basis. Sometimes, a member with points about to expire may be able to reactivate them by taking a specified action, such as buying something with a rewards credit card.
What are some creative ways to earn membership rewards?
Depending on your loyalty program, you may be able to score more rewards points through activities such as:
• Checking in when you visit the store
• Providing personal details for the program’s profile of you
• Signing up for the brand’s newsletter
• Boosting the brand’s visibility on social media by reposting or sharing its content
• Reviewing products or taking surveys
• Referring new customers who sign up or make a purchase
• Attending member-exclusive events or workshops
• Doing gamified tasks that award you points or point multipliers
The company’s newsletter and social media feed will very likely keep you informed about new ways to earn rewards.
What is the difference between membership rewards and statement credits?
Customers earn their membership rewards, which are delivered in the form of points, cash back, or other perks and privileges. When you redeem those rewards points (or cash), you may decide to apply them to your bank or credit card account to lower its balance. You’ll see the amount recorded on your account statement as a credit.
What are some reasons to choose membership rewards over cash back rewards?
Points redeemed for non-cash rewards typically end up having greater purchasing power than cash back rewards points, according to Experian. Beyond that, it’s a question of lifestyle. Cash back is simple, but you might prefer membership rewards if you:
• Spend enough on your credit card that the value of the rewards exceeds the annual fee
• Travel frequently enough that you appreciate benefits like airport lounge access and travel insurance
• Value elite amenities and upgrades such as business class flights and luxury hotels
• Don’t mind actively managing your points and overall spending for best results
Naturally, you’ll want to check the loyalty program agreement first for information. It should spell out the value of your rewards points and mention any affiliates with additional benefits.
Photo credit: iStock/FreshSplash
1SoFi Plus: SoFi Plus is a premium membership that gives members access to our best rewards, benefits, and more when they pay the SoFi Plus Subscription Fee. Between 12/9/25–3/30/26, members with Eligible Direct Deposit or Qualifying Deposits will receive complimentary access to SoFi Plus. Benefits are subject to change and may not be available to everyone. All terms and conditions applicable to the use of SoFi Plus apply. To learn more about SoFi Plus and available benefits and terms, please see the SoFi Plus page.
*Based on a series of blinded surveys of financial memberships across banking, borrowing, investing, and credit cards. A nationally representative sample of 900 consumers were asked to rank offerings based on the question “Which financial membership brand is most rewarding?” Results as of January 2025. See sofi.com/plus-survey for details.
25% Cash Back Rewards Program
Earn 5% cash back rewards on eligible grocery store purchases with the SoFi Smart Card. Cash back rewards are issued in the form of SoFi Member Rewards points. Members earn 5 points for every dollar spent on eligible grocery store purchases. SoFi, in its sole discretion, determines grocery store eligibility. Superstores like Walmart and Target, warehouse clubs like Costco and Sam’s Club, convenience stores, grocery delivery services, and meal-kit delivery services are not considered grocery stores. This benefit is subject to continued paid SoFi Plus subscription. All terms and conditions applicable to the use of SoFi Member Rewards apply. To learn more about SoFi Member Rewards, please see the SoFi Member Rewards page. No rewards points will be earned with respect to reversed transactions, returned purchases, cash advances, or other similar transactions. SMC_200.0
Financial Tips & Strategies: The tips provided on this website are of a general nature and do not take into account your specific objectives, financial situation, and needs. You should always consider their appropriateness given your own circumstances.
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